Gelous Nail Bar

Sian Fenton

2026-02-12

Google

Fantastic nails, friendly staff and fast service! Love my nails! Haven’t had them done in years, so I was a bit nervous. But they are lovely. Exactly what I asked for was exactly what I got. Thank you.

moll

2025-12-30

Google

Lovely nails kind staff quick service

laila jones

2025-09-24

Google

Shocking customer service!!

First time getting my nails done professionally and the owner was very patronising when questions were asked. The lady that was doing my nails did not speak once and did not have a friendly attitude.

I would not recommend this place to anyone!

Georgia Clark

2025-09-18

Google

So friendly and accommodating, will always try to fit me in last minute.

Jennifer C

2025-09-13

Google

Such a lovely nail bar, staff are kind and welcoming. Always leave with a great set of nails. Wouldn’t go anywhere else! Personally this has been the best nail bar I’ve been to since living in Cardiff.

Megan Carwardine

2025-09-05

Google

Couldn’t fault them! Was able to book an appointment for the same week, had great flexibility. Really quick with my appointment, didn’t have to wait to be seen and super friendly. Will definitely be going back!

Victoria Vazquez

2025-08-21

Google

I had a very disappointing experience at this nail salon due to a major communication problem. The manicurist who was supposed to do my nails did not speak to me, either due to a language barrier or simply because she did not want to communicate, which made it impossible to explain what I needed. I had to communicate through her colleagues, who did not take the time to properly advise me or ensure the work was done correctly.

Specifically, I asked for a strengthening treatment for my long natural nails, but they interpreted it as a regular manicure. I do not understand why, if they have experience with long natural nails, they did not double-check with me to make sure they were doing the correct procedure.

Additionally, the manicurist handled my hands roughly and uncomfortably. The final result was terrible. My nails were not strengthened and did not look good either.

When I asked them to fix it, they wanted to charge me the full price again, 45 pounds, even though I had already paid 30 pounds. When I requested a reasonable discount for the misunderstanding, they only offered 5 pounds and said I would have to wait several hours or until the next day or Saturday. I explained that my nails were about to break and that I needed to use my hands, but there was no solution.

Ultimately, I decided to go to another salon because if they had already done the job poorly and were not willing to fix it for a reasonable price, which I understand was partly both of our responsibility and I was not refusing to pay, I preferred to give the chance to someone else to do the job from scratch and do it properly.

For anyone reading this, I have traveled all around the world to many places, and nowhere have I ever been treated this poorly. For those who care about their nails and know how important it is to have them looking good, you will understand this feeling of disappointment, frustration, and the fear that your nails might break. It is terrible.

I normally never write this kind of review, but this situation warranted it.

P.S. The nail polish color was nice

Jennifer Jones

2025-07-18

Google

Shocking customer service. My friend bought me a Christmas voucher for this nail bar! I went to book it this week to discover it had expired 23/6 ! Just 6 months was given on the voucher so I popped into the shop to explain and to ask if they would honour it as just two weeks over, explaining that I hadn’t realised etc. On entering the lady asked if she could help I explained the situation and asked if they would honour it being just three weeks over and she couldn’t even be bothered to get up out of her chair or indeed look at me just said no its expired and date was gone! She was so lazy and unattentive to me as a customer to be honest they don’t deserve to have customers! Shocking service, rude and appalling customer care!!!

Emily Greenslade

2025-07-16

Google

I am in love. So glad I came here for my graduation nails. Will most definitely be returning! Thank you so much x

Pia Britten

2025-07-04

Google

I have been reluctant to have my nails done regularly due to bad experiences in the past. Gelous have changed that and I have been there twice now, super super happy. I keep staring at my nails - they’re stunning, for the first time ever.

megan

2025-06-02

Google

Really accommodating with great service. They managed to fit me in on such short notice. Beautiful nails thank you

N

2025-04-03

Google

Absolutely love my nails , I've been to a few places over the years and never felt so in love with the outcome. Lovely friendly staff , first time there and will definitely be going back. 100% recommend