Vicar nails st
At 0.08 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
For residents of Kidderminster, Luxury Nails & Spa serves as a top choice in the field of Nail salon. This business is located at 21 Bull Ring, covering the area. The community rate this business at 4.5 stars. For more information, we suggest you visit Luxury Nails & Spa.
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Beautiful, thank you. Just what I wanted! Quick and simple, great price and fab service, thank you.
Have been to this nail salon multiple times but will not be returning again. I asked for BIAB on natural nails, which every other time I've asked for, I've had gel bottle, I did also specifically say I wanted gel bottle but was given a different builder gel and colour on top. These chipped a couple of days later so I messaged to explain and was told to pop in and have fixed (I don't work in town), these were all topped up with another colour and top coat layer, all to then just chip off again, a few days later. I messaged and said it was frustrating that this kept happening so I was asked again to come in after work and have fixed. I reluctantly went as I was frustrated. I was also told it was possibly a colour issue, yet no offer to change the colour, just kept adding it on. Had them done, to then about a week later, my entire nail to snap in half, I messaged and again, was told they would fix the broken one, although now, this was going to either need to be tipped or me have half a nail compared to the rest, I declined as by this point I was sick of being fobbed off. Today I messaged to ask how much infills would be as I was DESPERATE, in the hope that after everything that had happened I would be offered something decent to resolve, I was offered a mere £3 off. I have now had to make a last minute appointment elsewhere, go out this evening with a broken nail and pay for yet another set of nails. Incredibly disappointed by the service I have received.
Hi Sophie
You’ve had your nails done on Thursday the 18th April - these are now due for a infill. For one nail to break by this stage is understandable as they are due for infills.
The gel bottle was used on your nails in a tub formula, it was explained clearly that it could be your nails are due for a soak off and New set.
We have offered to rectify your nails for free even though it’s been weeks but you declined our offer.
We aim to provide the best for every client and it’s the first time a client has refused to get their nails rectified from us.
Regards,
manager of Luxury Nails.
My go-to nail salon in town! Always accommodates walk-ins and very welcoming and friendly. I get acrylics done at a reasonable price. They’re fast but also very good quality. I always recommend to my friends!
Amazing nails! everyone so friendly I loved it here.
Lovely service was also friendly and polite.
I always return here to get my nails done. The staff are lovely and always execute what I want perfectly. Would always recommend here.
Thank you Laura! Hope you like your cute nails 😍 see you again soon xx
Just had a luxury pedicure here for the first time and can not recommend enough! The lady was very lovely, made me fully relax and I had 30 minutes of pure bliss. I went for the luxury pedicure which added a hot stone massage and foot mask and it was worth it. My feet feel amazing! Will definitely be getting these on a more regular basis now!
Thank you for your review, see you again and have a lovely day! ❤️
Luxury Nails xx
I have used Luxury Nails & Spa twice now and both times haven’t been a great experience and I won’t be using again! The lad that done my nails both times argued with me about what I wanted. I showed him designs and the first time he told me the picture wasn’t a matt finish, even though that’s what I asked for and the second time he told me the photo was gel polish even though I asked for BIAB. Both occasions my nails have come off within a couple of weeks where the BIAB was applied so thin. I also had to ask him to to file down where the BIAB had pulled away from my nails on the sides otherwise he was just going to go straight over it and that would have meant them coming off even earlier. Elsewhere my nails will last at least 4 weeks. ****Do not recommend****will not use again****
We’re very sorry to hear about your experience and thank you for taking the time to share your feedback. This is not the level of service or quality we aim to provide, and we sincerely apologise for the frustration you experienced during your visits.
We take concerns about communication, product choice, and nail longevity very seriously. BIAB and gel services should be discussed clearly and applied correctly, and your nails certainly should not be lifting or coming off within a couple of weeks.
We would genuinely appreciate the opportunity to rectify this for you. If you are willing, please contact the salon directly and ask to speak with the manager so we can arrange a complimentary fix or alternative solution at a time that suits you.
Your feedback will be addressed with the team to ensure this does not happen again. Thank you again for bringing this to our attention.
— Management, Luxury Nails & Spa
I had a full set of acrylics and a luxury pedicure. The women hurt my cuticles on my hands and the pattern wasn't even. She also really hurt my feet! Barely any massage and she honestly didn't care where she was exfoliating. It was painful. I wont go again!
Thank you for your feedback.
We’re disappointed to hear that your experience did not meet expectations, as client safety, comfort, and quality are priorities for us.
Pain or careless treatment is not acceptable in our salon, and this feedback has been taken seriously and addressed with our team.
While we strive to provide a high standard of service at all times, we regret that this was not your experience on this occasion. If you wish to discuss this further, you may contact us directly.
Regards,
Luxury Nails.
Omg I honestly love my nails and they are all so lovely and kind I will definitely be coming back again 🥰🥰
Had an incredible cat eye Christmas designs done in a last minute slot, managed to get same day appointment and done so quickly, stunning nails
Overpriced, staff were rude and my nails came off after a week
Hi Lauren
We can’t find any record of a visit that matches your experience. We take pricing transparency, customer service, and nail quality very seriously, and we always work with clients to resolve any issues immediately.
If this review was meant for another business or if you have more information about your appointment, please contact us directly so we can assist you.
Regards,
Luxury Nails Kidderminster
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