Nailed By Emma
At 0.22 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
XC Nails & Spa Dickens Heath is a business recognized in Shirley, dedicated to providing solutions in Nail salon and related services. Located at 77 Main St, XC Nails & Spa Dickens Heath offers easy access for anyone looking for related services. The community rate this business at 4.5 stars. To learn more, it is recommended to contact XC Nails & Spa Dickens Heath.
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Dreadful - the man who did my nails was rude, did a bad job and rushed to get us out the shop. I went back to get them rectified and 3 other people were either coming back to complain about this specific man or passed comment about his manner. I had to wait hours and the job was very unsatisfactory even when completed by the manager.
The first time I had them done I was so happy and impressed but after my recent experience I will never be returning and would not recommend this place at all!
Hi N Se,
We are very sorry to hear about your recent experience with us. This is not the level of service or professionalism we aim to provide to any of our clients. We appreciate you bringing this to our attention.
We are especially disappointed to hear that you felt rushed and unhappy with both the treatment and customer service you received. We take all feedback seriously, and your comments regarding the staff member’s manner and the quality of the service have been noted and will be addressed with the team directly.
We are pleased to hear that your first visit was a positive one, which makes it even more upsetting to know we let you down this time. Please accept our sincere apologies for the inconvenience and frustration caused.
We would appreciate the opportunity to speak with you directly and try to make things right. Please contact us privately if you are willing.
Kind regards,
XC Nails & Spa Dickens Heath
Eddy was super organized and meticulous, my nails looked so beautiful, highly recommended!
I made a booking for Biab infill on their booking system for Sunday 10th May at 14.00. Driven all the way from Oxfordshire (45min) to find the shop closed. Fuming. Left numerous messages but no one has called me back. Sort out your booking system 🤬
Hi Paula,
We sincerely apologise for the inconvenience and frustration caused. Unfortunately, there was an issue with our online booking system, which incorrectly allowed appointments to be made on Sundays when the salon is closed. We completely understand how upsetting this must have been, especially after travelling such a long distance.
We are also very sorry that you did not receive a prompt response to your messages. This is not the level of service we aim to provide. The booking system issue is currently being addressed to ensure this does not happen again in future.
Please accept our genuine apologies for the inconvenience caused, and thank you for bringing this to our attention.
My daughter had gels yesterday - quality and finish were awful. Really disappointed and taking her else where this evening to try and sort them out. Had some great appointments last year but has gone down hill massively
Tee did my biab nails for my holiday and they are amazing! Exactly what I asked for thank you so much😁
Been coming here for a year now consistently for Biab, amazing nail art and customer service, highly recommend!💗
I absolutely love the new design!
thanks beautiful, much appreciate ❤️
Had Ann do my nails this morning.
So pleased with the result, her attention to details was amazing.
I’m very pleased with the service above all the result.
Had biab and gel finish .8 days in already chipping not cheap either £40!!think il give it a miss in future
Absolutely love my nails 🫶 the pictures just don’t do them justice! They are fabulous 🥰
Nails always look good. Would recommend booking as it can get busy with walk-ins. Friendly staff and friendly manager. Prices reasonable.
Amazing service, beautiful nails!
Thanks beautiful xx much appreciate for your valued comment
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