1192 Laser & Beauty Clinic

Hi Kathryn,

Thank you for taking the time to leave us a review. We're delighted to hear that you enjoyed your golden high frequency facial at our salon. We always strive to provide our clients with a comfortable and relaxing experience.

We're glad to know that you felt at ease during the session and that Chloe was able to explain everything clearly. We understand that it can be nerve-wracking to try a new treatment for the first time, so we're happy to hear that she made you feel more comfortable.

We look forward to seeing you at your next appointment. Thank you for choosing 1192 Laser & Beauty Clinic.

Kind Regards,
1192 Clinic

Hi David,

Thank you so much for your lovely review! We're thrilled to hear that you had such a positive experience with Emma. It's great to know that her friendly and professional demeanor made you feel confident during your treatment. We can't wait to see you for your next laser hair removal session in five weeks. We're also excited for you to start our hair restoration program - our laser and serum technology is truly amazing. Thank you for recommending us, it means a lot. We look forward to seeing you soon!

Kind Regards,
1192 Clinic

Hi Nicola,
Thank you for your kind review. We're so pleased to hear you had a great experience and that our therapist made you feel comfortable and well looked after. We really appreciate your feedback and look forward to welcoming you again at the clinic.
Kind Regards,
1192 Clinic

Hi Blanche,
Thank you so much for your lovely review! We're thrilled to hear you’re seeing such great results and feeling confident - exactly what we aim for. It’s been a pleasure having you with us, and we’re so happy to be part of your self-care journey. Looking forward to seeing you again soon!
Kind Regards,
1192 Clinic

Hi Sue,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear you feel disappointed with your experience, as we always aim to provide high-quality treatments and excellent customer care.

To ensure clarity, we’d like to outline what happened during your visits. After you contacted us the day following your initial appointment, we welcomed you back in straight away and provided a full replacement set at no charge. During this visit, we also changed the colour at your request, again free of charge, even though this falls outside our usual policy.

Before you left the second appointment, we took clear photographs showing the nails were intact and secure, and you confirmed you were happy with the finished result.

When you later reached out to say that the full set had come off, our manager Emma explained that - based on the condition of the nails shown in our photos - it would be highly unusual for an entire set to detach within such a short timeframe without some external influence. For that reason, we were unable to offer a refund on this occasion.

We are truly sorry to hear that you have since experienced any discomfort. We take concerns like this very seriously and would welcome the opportunity to speak with you directly so we can review this further and offer support where appropriate.

Our intention is always to ensure our clients leave happy, and we’re disappointed that this was not your experience on this occasion.

Kind Regards,
1192 Clinic

Hi Nessrine,
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you had such a positive experience at our clinic.

It’s great to know that our receptionist was helpful during your booking and that Natalie made you feel comfortable, informed, and well cared for during your patch test. We’re very proud of the level of care and attention our team provides, and your feedback truly reflects that.

We really appreciate your kind words and are so pleased that you’re looking forward to your next session. We can’t wait to welcome you back and continue your treatment journey with us.

Kind Regards,
1192 Clinic

Hi Jazmin,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a great experience trying out our new Japanese head spa treatment with Aliesha. We couldn't agree more that she is an absolute gem and always goes above and beyond for our clients.

At 1192 Laser & Beauty Clinic, our top priority is providing our clients with a relaxing and seamless experience, so we are glad to hear that Aliesha maintained a calm atmosphere even with technical issues. We are also delighted that you felt rejuvenated after your treatment and that you will be returning for more in the future.

Thank you again for choosing our salon and for your kind words. We look forward to seeing you soon!

Kind Regards,
1192 Clinic

Hi Esther,

Thank you so much for taking the time to write such a lovely review for our salon! We are delighted to hear that you are always happy with the results of your eyebrow shaping by Chelsea. Our team takes great pride in providing the best services and hearing such kind words from our clients truly means a lot to us.

We look forward to welcoming you back to the salon soon for your next appointment. If there is anything else we can assist you with, please do not hesitate to let us know. Our team will be more than happy to help.

Take care and have a wonderful day!

Kind Regards,
1192 Clinic

Hi Varsha,

Thank you for taking the time to leave us a review. We are so happy to hear that you have been enjoying your visits with us for the past 6 months. Emma is a fantastic member of our team and we are thrilled to hear that she has been providing you with exceptional service.

We take great pride in our team's professionalism and knowledge, and we are glad that it shows during your treatments. We also appreciate that you feel comfortable and relaxed during your sessions. Our goal is to always make our clients feel well taken care of.

Thank you for recommending us, Varsha. We look forward to continuing to provide you with amazing experiences in the future.

Kind Regards,
1192 Clinic

Hi Amy,

We are so happy to hear that your laser hair removal experience at our salon was life changing! We are glad that Emma made you feel comfortable and helped you through the process. We appreciate you recommending us to others as well. We are always striving to provide excellent service and it means a lot to us when our clients are satisfied. Thank you for choosing us for your beauty needs. We hope to see you again soon.

Kind Regards,
1192 Clinic