Queen Nails Tamworth

Rebecca Wilson

2026-05-22

Google

Awful experience at Queen’s Nails today, which is really disappointing as I’ve been a very loyal customer for a long time.

I always book appointments in advance rather than walk in and wait, and I specifically book with David — which is an option the salon offers. The whole purpose of booking an appointment is to be seen close to your booked time, otherwise there’s very little point in having an appointment system at all.

My appointment today was at 1pm and I arrived at 12:50pm, which I think is perfectly reasonable. The salon was very busy with lots of people waiting. At around 1:10pm David became free, so I politely asked whether I was next or if somebody else had an appointment booked with him before me. To avoid any confusion or upsetting anyone waiting, I even asked the room if anyone else specifically had an appointment with David. Most people were polite and confirmed they did not.

One customer understandably felt frustrated because she had been waiting a long time for a pedicure, but she also confirmed she did not have an appointment. Another customer, who was already having her nails done, abruptly told me others should go before me because they had been waiting longer.

I completely understand people being frustrated with waiting times, and I genuinely don’t mind waiting a reasonable amount myself. In fact, I regularly wait 20–30 minutes after my appointment time and have never once complained. However, I do think there has to be some value to booking an appointment in advance, especially when booking with a specific nail technician.

I was then asked if I could wait another 30 minutes. Unfortunately I couldn’t, as I had booked both hands and toes and needed to leave in time for the school run. I explained this politely and said I would have understood if someone else had actually been booked with David — but nobody was.

At that point, another staff member told me I needed to sit and wait while somebody else went before me. I felt completely embarrassed and singled out simply for expecting the appointment system to be honoured. I ended up leaving upset and without having my appointment at all.

What makes this more disappointing is that I have supported this salon for a long time. I always book ahead, always arrive on time, always spend money there, have recommended the salon to friends and family, and have brought a lot of custom their way over the years.

Sadly, after the way I was treated today, I won’t be returning and can no longer recommend the salon to others.

Heidi Jones

2026-05-02

Google

Really great nail salon, although you do have to wait as they are so busy!

Mill Curtis

2026-02-16

Google

13/02/2026 Waited 2 hours for a soak of, once soaked by David my nail was left not even attached to the bed and pealing back, returned to the salon to dispute to which they could not advise and finally when I would not leave refunded me £2 per finger, dangerous as could cause infection, and if so they’d be paying a lot more then a £12 refund for a soak of, of acrylic. It’s caused me to now be unable to have a full set of nails on my right hand, staff rude; whilst talking to me about it one lady went and sat down to continue her client, to which I asked “what’s being done then”, one lady laughed and advised the lady who just sat down was dealing with it? Eventually I was gave £2 to leave, they also asked why I didn’t bring this up straight away, which I stated was bc I went straight to another appointment and did not see until my family nail tech advised that’s what’s happened (the reason I returned for a soak of is due to the chemicals used at this salon previously are to strong for a sole trade licensed technician to soak of) I did not have the time to sit around for another 2 hrs, one lady stated “this must have been done before we soaked of your nail” I had my last set of nails on since the 16/01/2026 so the nail would’ve grew out by then… Replies to other reviews state “safety is their main responsibility” however whilst dealing with this they could not once take accountability and apologised for their actions, or offer advise on what to do going forward.

X Nightcøre

2025-12-10

Google

I’m actually disappointed in my nails today showed them the picture of the Christmas pattern I wanted and they didn’t do it correctly plus do your job properly stop constantly being on your phones if you want better reviews and do peoples nails correct it’s simple

Elaine Leverton

2025-11-29

Google

Great service

Maria Holton

2025-08-09

Google

I didn't get a service as even though I made an appointment for a pedicure I still wasn't seen over an hour later so I left without pedicure, my Daughter just had her own nails painted fingers and toes and was charged £50 really steep we thought, rude staff member to I said I'd never go again after the last time but thought I'd giv another chance, well that was a mistake !!

ruby and

2025-07-29

Google

I can honestly say i love this place, All my family members go here for nails . Just recently came back from the place and my nails look absolutely stunning!, I had Jenny today she did it better than the inspiration photo!. Prepping and application was nice and quick. DEFINETLY reccommened.

Chelsea Belleini

2025-07-28

Google

Just know if you’re booking an appointment here, add on half an hour to an hour of wait time. Every single time I book here they accept my appointment over the phone and say they have availability, yet when you turn up they’ve sat a load of people down that haven’t booked before you. They are rude, and never apologise or acknowledge the situation. I asked how long it was going to be as 15 minutes had already passed, and literally got ignored, then told to wait another 20 minutes. I also turned up for this appointment early, and made them aware I’d booked and STILL they sat people down before me. Why take bookings if you don’t stick to them? It should be walk ins only. So frustrating, last time I go here.

Another thing… since I’ve been coming here I’ve been getting greenies in my nail because of how they do them, and how dirty it must be.

Gemma Ellis

2025-07-05

Google

Terrible service and nails
Was tutted at by nail technician
Poor quality nail varnishes. Left with gel under my nails, cut cuticle, uneven french manicure

Gill Bennett

2025-02-17

Google

Very efficient and friendly.Always go to Queen ñails.

Natalia Szafranska

2025-02-04

Google

I’ve had my nails done here several times, and they always look fantastic. The staff are friendly and welcoming, which I really appreciate. However, I do feel that the hygiene standards could be improved.

On my last visit, my nails were removed by chipping them off with quite a bit of force, which unfortunately caused me to bleed. The wound wasn’t cleaned, which was a concern. Additionally, I booked an appointment through the app on a Sunday, but when I arrived, the salon was closed. It would be helpful if the online booking system were kept up to date to avoid confusion.

I hope this feedback is helpful, as I do enjoy coming here and would love to see these areas improved.

Shirley Butler

2024-11-25

Google

Always friendly and helpful