Creatip

Hi Kiera,
I am so sorry to hear that you aren't happy with your nails. This is definitely not the standard of work we aim for, and I’m disappointed to hear that the results didn't meet your expectations.
I’d love the opportunity to make this right for you. I can see that the shape wasn't what you asked for and the finish wasn't as smooth as it should be.
I would like to offer you a brand-new set of BIAB completely free of charge.
I'll make sure we safely remove the current product and give you the exact square shape and thickness you were looking for. Please let me know when you are next free and I will get you booked in as a priority to get these sorted for you.
Best,

Thank you so much for sharing this heartfelt review. We’re so glad to hear that our team member was able to make you feel comfortable and supported during your visit. It means a lot to us that you chose Creatip, especially after some time away from self-care. You truly did amazing, and we hope your beautiful nails remind you of that strength. 💛

We look forward to welcoming you back.

With love,
The Creatip Team

Hi Orange.

Thank you for taking the time to share your feedback. We are very concerned to read your comments, as they do not reflect the service and standards we maintain in our salon.

To help us investigate, could you please confirm your personal box number and the date/time of your visit? Every client who comes to our salon has a personal box, so if you visited us, you must have one. As we cannot locate this information, it may be that this review was left in error for another salon, or possibly a misunderstanding.

We also want to reassure you that we have dedicated staff to assist customers with colour selection until they are fully satisfied, so feeling rushed is unusual. Cleanliness and sanitisation are also top priorities for us, and we would never want a customer to feel otherwise.

Once we have your details, we will be able to address this matter properly.

We truly appreciate your feedback and hope to restore your confidence in our salon.

Warm regards
Creatip owner

Hi Gemma,

I’m so sorry to hear about your recent experience! Thank you for bringing this to our attention. We’d love the chance to make it right, so please come in for a free repair, and we’ll do a thorough check on your nails to get them back to the strength and look you loved. Looking forward to making sure you leave with the perfect set!

Hi,

I hope this message finds you well. First, I would like to sincerely apologize for the disappointing experience you had at our salon, especially during such a special time as your wedding. It is truly disheartening to hear that the service you received was not up to the standard we strive to provide.

We are deeply sorry for the discomfort caused during the treatment and for the mishandling of your nail gems, especially with the added stress of having to travel back before your big day. We also regret that the salon environment and cleanliness did not meet your expectations, and we take full responsibility for the lack of care and attention in our service.

Your concerns about the cleanliness, lack of professionalism, and poor customer service will be addressed immediately. We hold our customers in the highest regard, and it is clear we did not live up to that during your visit.

We would love the opportunity to make this right for you. Please reach out to us directly if you're open to discussing how we can compensate you for your experience.

Once again, our sincerest apologies. Thank you for bringing this to our attention. We hope you will give us the chance to restore your faith in our services.

We sincerely apologize for the long wait time during your appointment with us today. We understand how valuable your time is, and it’s disappointing to hear that you had to wait longer than expected. Please be assured that this is not the level of service we strive to provide.

We are currently reviewing our appointment process to avoid such delays in the future. Your feedback is important to us, and we are committed to making improvements.

Again, we deeply apologize for the inconvenience caused and thank you for your patience.

Thank you so much for your glowing review! We’re thrilled to hear that you had a great experience with us. Your kind words mean the world, and we can’t wait to welcome you back again soon!