Dreamers
At 0.01 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
For residents of Sale, First Class Nails serves as a top choice in the field of Nail salon. Located at 75 Cross St, First Class Nails is accessible for those interested in related services. For a reliable service, First Class Nails maintains a firm commitment to excellence in Nail salon. Those interested can reach out to First Class Nails for availability.
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This was my first time to the salon. Hani did a lovely job on my nails. I am so happy with them. 💅 I will definitely be going back to her
Thank you for taking the time to leave a review Denise, it means a lot! Look forward to seeing you next time!
Got my nails done here after a friend recommended. Needed to get an infill from a previous set and not from the area. Best French tip I’ve had, so well done as done fast!
Thanks so much for taking the time to review, much appreciated. Glad you like your nails!
Fabulous nails! En route to Manchester to holiday in Europe from Australia! Needed nails sorted and so impressed with the results. Thank you so much 🙏
Thank you so much for the review Patricia! Have a great holiday!
I've been going to this salon for 2 and a half years now and every single time I have been greeted warmly and had amazing experiences everytime. Even when I've been heavily pregnant or had a screaming baby with me. She's remember me and things about me every time. She never falters when I've requested some extravagant intricate designs. Her skills are honed and she has amazing patience. I've hooked my mum on this salon too. I highly recommend this salon and she should be proud of herself
Thank you so much for this lovely review, our customers mean a lot to us and hearing positive feedback like this makes us feel like it's all worth it! Thank you so much for taking the time to write it. See you and your mum soon! xx
"Extremely disappointed with my experience at [first class nails] not a suitable name actually for the place! arrived promptly before the owner opens in a long queue i was number 2 only to find another 2 customers coming after me and this is unacceptable and humiliating anyway!After waiting outside for over an hour, the salon finally opened. To my disbelief, the 2 customers who arrived after me was taken in before me. The staff seemed indifferent to the situation, and there was no attempt to manage the queue or apologize for the inconvenience. This is unacceptable customer service and a complete disregard for those waiting patiently. I would not recommend this salon to anyone."
Hi Youstina, so sorry you had a bad experience. When we arrived the queue had already formed so we did not know who had arrived first. The 2 girls were arguing that they arrived first but left to get cash and you arrived while they were away so you naturally felt like you were before them.
The technician was confused about who arrived first and in the heat of the moment as two parties were arguing she did not know how to handle the situation. I hope you can understand this is not a situation we're used to!
Hani was really sad about what happened and was upset about it into the evening. In hindsight when all the facts came to light, we agree that you should have kept your place in the queue since the 2 girls had left and weren't there when you arrived but we didn't realise this until everything had calmed down and we considered the facts.
If you're willing to come back we can offer a complimentary set by way of apology. Apologies for the inconvenience and hope we get a chance to make it right.
Needed nails done at short notice and after being told I needed an appointment at other salons, First class nails were open and happy for me to walk in. Very impressed with the service I received as well as the thoroughness the technician displayed at her craft. Not sure why it was so quiet in there, but I’m extremely happy it was. Definitely recommend
Hi, thanks for the review. If there's anything we could have done to provide a better service and bump it to 5 stars please let us know. Hope to see you again!
Best salon!
The girls are lovely, quick and have great attention to detail. I’ve had BIAB and acrylics here, including with nail art and wouldn’t go anywhere else now. The nails are done to a very high standard and last for weeks.
Thank you so much for the kind review Kate! Look forward to doing your next set!
I visited First Class Nails on Saturday, April 20, 2024, for the first time. I'd been desperate for a manicure for weeks, and I was in the area, so I decided to give this place a try after reading their good reviews.
I didn't book in advance, so I had a walk-in appointment. Both the employees were very friendly and welcomed me in. They asked me to take a seat and said it wouldn't be long. The wait was about 10–15 minutes, which was absolutely fine. I was the only person waiting, and there were two people in the chairs having their nails done.
After waiting a short time, I was asked over by the employee, who sat in the middle. Once I sat in the chair, my nails were dipped in warm water for a few minutes before the treatment. During the treatment, the employee made me feel comfortable, and we had a bit of a laugh at how overgrown my cuticles were. They were really bad. Then, a few other customers walked in, which resulted in three people waiting to be seen. It was at this point that I felt that my treatment was rushed and cut short. I was only in the chair for about 15 minutes. My cuticles and nails were very poorly trimmed and shaped, and no cuticle pusher was used. The employee used a small rotating mechanical device to remove the cuticles, so at first I just assumed that all the cuticles had been removed from my nails—how wrong I was! It wasn't until after I walked away and my hands were completely dry that I realised how bad this manicure was.
I have had many manicures in the past, mostly good, but some bad. And this one was the worst I've ever had.
I went back to highlight the issues and ask for a refund, but the employee refused to give me one. They offered to fix the problems, but I didn't want them to fix the issues. They should've just done a good job in the first place. I said that they could give me a refund or I'd leave them a bad review. The response I got was, "That's fine; I don't mind a bad review!" So, here it is, but judging from the attitude, they don't really care about men's manicures anyway.
If you want a good manicure, male or not, avoid this place!
Price: £15.
Quality of Work: Absolutely shocking.
Customer Service: Great at first, but extremely poor when faced with a customer complaint.
Apologies that you had a bad experience Scott. We do have male guests that come in regularly so your gender is not the issue at all.
Not many customers come in for just manicures and those that do tend to appreciate that we do a quick tidy up so they can be on their way. Sorry our manicure was not to your liking. We did offer to resolve your concerns for you on the spot but we have a no refund policy, especially once a customer has left the salon.
While we do care about our reviews (which we've worked very hard to get an almost perfect score) and we always try to put customer satisfaction as top priority, we won't be held to ransom over threats of 1 star reviews.
Hope you find satisfaction with your next manicure/salon.
Best salon I have been to, beautiful nails and they last
Thank you so much Dawn, glad you like your nails!
Very friendly , fast and very pleased with my nails .
Will definitely use again !
Thanks for the review Julie! Our nail tech lives for quality nails so she is delighted with every happy customer. See you again soon!
I’ve been going to Hani for my nails for the past few months after never having had them done before and I can’t praise her enough! She made me feel very comfortable on my first visit and helped me choose the best nail shape for me, and since then she’s done my nails perfectly each time! The salon itself is lovely, clean and nicely decorated. Would highly recommend!
Thank you so much for the review! Glad you like our work ❤️😊
Great nails and super friendly staff
Aw thank you so much Debby! Glad you like the nails! ❤️
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