Pinky's Nails by Michaela Smith

Name: Pinky's Nails by Michaela Smith
Address: Chapel Holistics, 21c The Precinct, Cheadle Hulme, Cheadle SK8 5BB, Cheadle Hulme, Manchester, SK8 5BB, GB
Telephone: +447471629197

Nail salon en Cheadle Hulme (Manchester)

4.4 (7 reviews)

Last updated: 10 September 2026

Business information

Description: For residents of Cheadle Hulme, Pinky's Nails by Michaela Smith serves as a solid option in the field of Nail salon. Its premises are situated at Chapel Holistics, 21c The Precinct, covering the area. With a rating of 4.4 from 7 reviews, Pinky's Nails by Michaela Smith reflects customer satisfaction. Anyone in need of Nail salon can reach out to Pinky's Nails by Michaela Smith for guidance.
Activities: Nail salon
Address: Chapel Holistics, 21c The Precinct, Cheadle Hulme, Cheadle SK8 5BB
Website: https://pinkysnailsbooking123.booksy.com/a/

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Appointment required
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Reviews of Pinky's Nails by Michaela Smith

4.4 (7 reviews)

Last sync: 26 May 2026

Comparing options? Discover our updated ranking with the Top 3 best Nail salon in Cheadle Hulme .

Sarah Martin

2025-12-09

Google

Fantastic service, very friendly and professional, excellent choice of colours provided and explained all the options as a first timer to manicure. Very much felt at ease and well looked after. Very happy with my nails!

Kathy Bateman

2025-08-19

Google

I love getting my dip and buff nails done with Michaela and have been a very happy and regular client for years.
When I first visited I had the shortest, badly bitten nails but have never bitten them since!
Michaela does an outstanding job with my nails on every visit and I love that they feature in some of the photos!
Michaela is a perfectionist which I love, she is great at advising on colours to go with outfits and appointments are always relaxing with a lovely coffee and biscuit, and great company throughout.

Owner Response:

Thank you so much for such a thoughtful review! It’s been an absolute pleasure looking after your nails over the years and I’m so proud of how far they’ve come no more biting, I really value our appointments, the laughs and the chats,I love featuring your nails in photos and can’t wait to see you again soon for another gorgeous set! 💓

Irene Hirst

2025-08-15

Google

Professional, hard working, caring, relaxed service.

Owner Response:

Aww I really appreciate your kind review, thank you so much 💓

Ree

2025-08-15

Google

I was so upset and stressed by my experience with a missed appointment at Chapel Holistics in Cheadle Hulme (with Michaela Pinky’s Nails who works independently from there). My husband had kindly bought me a voucher, and I booked with their new nail technician via the Booksy app, paying a £25 deposit. The app didn’t send me a reminder (you have to select this manually, which is easy to miss). As a busy mum to a young son, I’d been really looking forward to this rare bit of time for myself.

Unfortunately, I got my days mixed up — I thought my appointment was on Saturday when it was actually on Friday. Michaela phoned me 8 minutes into the appointment time, and I was caught off guard as my son had just woken from his nap. I apologised profusely, explaining it was a genuine mix-up and I had no childcare, but she was short with me and said I owed the full remaining balance. She didn’t offer for me to come in for the rest of my allotted 1hr 20min slot, even though I could have arranged something quickly. I felt she assumed I’d missed the appointment deliberately, which was very upsetting.

She followed up immediately by email stating she didn’t take vouchers and demanding payment, then the next day sent WhatsApp messages with a payment deadline. I paid what I thought was the outstanding balance straight away — but later discovered it hadn’t gone through due to an error. As soon as I realised, I corrected it and sent her proof.

I left a fair Google review noting that her terms and conditions were hidden in the confirmation email and could be made clearer. She responded at length and somehow had my review discredited. I feel strongly that a customer’s right to leave honest feedback should be respected so I am now leaving another review.

I’m sure her nails are excellent, but my personal experience left me shaken, stressed, and disappointed. I hope she can make her terms and conditions clearer and show more understanding when a genuine mistake happens.

Owner Response:

I’m sorry to hear you feel disappointed by your experience. I appreciate you sharing your perspective and would like to clarify a few points for anyone reading.

Although your review refers to me as a “new nail technician” at Chapel Holistics, I have worked here for over 10 years. Your appointment was reserved for the allocated time slot and, as with all bookings, was subject to my cancellation policy, which is clearly displayed on my booking page and linked in all confirmation emails. This policy applies to all clients equally, as I cannot fill a time slot at such short notice.

When I called you at the appointment time, I said I understood and reassured you not to worry. I offered to check for another available slot, but explained that I was fully booked until September. You acknowledged this. I then politely explained that, as per my terms and conditions, I would still need to charge the remaining amount for the missed treatment, as we were already 8 minutes into the appointment and there would not have been enough time to fill the slot.

I also explained that I don’t accept Chapel Holistics vouchers as I am a separate business based at chapel Holistics this has been addressed in emails and on social media via Chapel Holistics and pinky’s nails
Your review was taken down by google because it was not the name of the client booked in on my system.

Any emails sent were professional and intended to clarify the points discussed during our phone conversation.

I wanted to confirm that no payment had been received yet, as you had asked me to verify in a voicemail. I responded politely, explaining that I had not yet received it however it might take a few days for the payment to appear on my banking app. You then mentioned that your bank had indicated it hadn’t been sent, so you decided to bring the cash into the salon, and the matter was subsequently resolved.

I welcome feedback and always aim to provide a friendly, professional service. I’m sorry this situation caused any upset, but my policies are in place to protect my small business and ensure fairness to all clients. I trust this brings the matter to a close.