Butterfly Beauty by Steph

Raynor Bishop

2023-09-19

Google

Steph is always professional and goes above and beyond for all her clients. I have been visiting for many years now, as has my daughter, and we have NEVER had a bad experience. We have had acrylics, builder gel, eyelash extensions, eye lash lift and tint, eyebrow waxing and tinting and spray tans. 5 Star experiences every time.

Janet Hugill

2023-09-16

Google

I have had eyelashes, BIAB nails every two to three weeks, spray tans, massages, Indian Head massage, makeup and a training course with Steph over last 2 or so years and have not been disappointed once. Steph is a professional. I look forward to my appointments and always leave refreshed and happy with the service.

Penny Reeves

2023-09-15

Google

I went here for hybrid eyelash extensions two weeks ago which were done by Steph. Most of the eyelashes had come off within a week. This was despite me taking good care of them. They also did not have my natural eyelash still attached so this WASN'T part of the natural shedding process; more likely the quality of the adhesive or technique was poor. Unfortunately, I had already booked the appointment for the two-week infills and Steph refused to refund my £10 deposit when I very politely asked her to cancel because most of the eyelashes had already come off and I didn't want to continue with them. She was given 1 week's notice and could've filled the appointment slot in that time, and given the fact that I hadn't had a good experience with the eyelashes, I felt that not refunding my small deposit was very poor customer service on her part. I did not ask for any sort of refund for the £50 I had already paid, nor did she offer one. Unfortunately, I was not able to visit the salon when I realised there was a problem with the eyelashes as I was on holiday.

Of note, my initial appointment was also cancelled at short notice, which I had booked an hour of annual leave for. But despite being a bit disappointed, I was very kind and understanding about it. It's a shame this courtesy was not repaid when I asked for my £10 booking deposit back.

So in summary, I paid £60 for some eyelash extensions that slowly came off over a period of 1 week. Overall, massively disappointed.

Celia Hulse

2022-07-14

Google

Had lash extensions applied by Steph, she is a super friendly lady and really puts you at ease, lashes were gorgeous and just what I asked for 😊 x

Christine Smith

2021-05-17

Google

Fabulous facial will be back for more treatments very soon

lorraine henshall

2020-12-10

Google

Brilliant

andi brown

2020-10-29

Google

Great place

Chloe Glennen

2020-09-02

Google

I have been going to Steph for semi-permanent lash extensions for nearly 2 years now, they’re amazing every time!! Steph is so friendly and takes pride in whatever treatment she does. I have had other treatments such as; acrylic nails, brow wax and brow lamination, love every treatment I have had!!!

Heather Mc

2020-07-23

Google

Steph is fantastic! Always absolutely love my nails and brows when I go. I’ve also had facials and pedicures and could not recommend Steph more. She always creates a super relaxing environment and is a perfectionist so could not fault what she does!! Get booked in with her!!!

Holly Christie

2020-07-22

Google

Always does amazing nails and eyebrows!

Sue Shaw

2018-12-23

Google

Steph and Anna are great. So experienced and professional. Serenity would be lost without them.

Sara Parr

2018-02-20

Google

Steph is lovely very warm and welcoming, very professional always willing to accommodate you and has a wide range of fabulous treatments I always feel confident in her capable hands.