Earlsfield Nails & Beauty

Chloe

2026-05-23

Google

Kim is amazing !!! These nails are the best set I’ve ever had and even better than what I envisioned !! Perfect for my Ibiza holiday . The customer service is amazing and friendly . If your thinking of doing nail art book here . I love them so much thank you 💕💕

Allison Fitter

2026-05-19

Google

My mom and I got a gel pedicure today and it was fantastic. The nail artists were very thorough and didn’t rush. Will definitely be coming back!

Arianne Morgan

2026-04-29

Google

Awful costumer service always making me feel so uncomfortable with how they speak to me whenever I go in there to get their mediocre work.

Danielle Bevan

2026-04-18

Google

I booked in for an appointment on Wednesday, changing my weekend plans for my Saturday appointment. When I go in they said they lost my booking, weren’t apologetic in any way and told me to rebook without even a discount. Really annoyed

Isabelle Tickel

2026-03-11

Google

Disappointing first visit - even with additional BIAB my gel nails chipped within a week

M H

2026-02-23

Google

I’ve been coming there for a couple months but I am sick of the service of this salon. Even you have an appointment with them, they make you wait. Others also reviewed the same thing. I always booked in advance but I still had to wait. I have waited for 15 min or more and they don’t even say sorry which I guess Vietnam’s culture or something because I’ve had experience like that with salons where Vietnam’s people work. If it’s not many times that I had to wait, that’s fine but it happened a lot that is not acceptable. Also one of workers did nails for me in the past was aggressive and her English wasn’t best so when I didn’t understand what she said, she got upset and became aggressive towards me and grabbed my hands very rough which was very uncomfortable.
I’ve had some bad experiences with them so I’ll write here.

One time,there was dust on my nails and I had to tell them to take it off which they should have realized themselves because that’s their job but he looked annoyed to do it.
Also I have asked them to give me the receipt and she gave me a rewards card Idk why I guess she didn’t get what I said. But anyway I’ve been coming here for a couple months and they didn’t give it to me until the day. I could complete it by now and could get the discount by now. They couldn’t prepare the recipe so they asked me to come back to get it in a couple hours later but I just wanted to make sure they got it for me or not because I don’t trust what they say so before I went to get it, I called them to ask about it and then they said they can’t prepare today bra bra bra. I was like what if I went there again only for get the recipe and they told me they couldn’t prepare for me at the salon, I would have been pissed at them. They are not responsible people at all and don’t care about customers.

This is another time. I asked one of them that I want this color done and showed him a picture of it and he said pick the color from the nails samples. The colour would be different sometimes when you put it on your nails so I asked him which one is similar but he kept saying pick one pick one and he was not helping me at all. I was like why are you here for? Are you not here to help customers out? lol what I asked the guy is that which one is similar to a colour of the picture that I showed him and he didn’t want to advice or anything which is unprofessional of him.
I get it they don’t get paid well so they don’t want to put in effort or anything for their work but my question wasn’t the hardest question.

The customer service of the salon is not good and they can’t do any design that I have asked them before and the nails were not what I asked for that didn’t look good at all. There are many salons that are cheaper and do nice service I am sure. I won’t be back anymore.

Nat Voyle

2026-02-20

Google

You must do better. Don’t say you can fit people in for an appointment and then make them wait half an hour to be seen. Please please put in a booking system, or you will lose customers with this service.

Emily

2026-02-09

Google

Fab salon. Kim is so great! Every time she does my nails she has such amazing attention to detail, they look great and last ages!

Casey Taylor

2026-01-23

Google

I’m really disappointed with my experience here.

I came in for a very straightforward appointment: infills on existing acrylics, a small trim, and a Valentine’s design using a pale pink base with red hearts. I showed a clear inspiration photo at the start and explained that I wanted the same base colour on both hands and toes so they would match.

My toes were done first. Although the colour looked fine initially, it turned out to be a nude rather than the pale pink in the reference photo. I didn’t make a fuss at the time, as it’s January and toes aren’t my priority, I assumed my hands would be done correctly to match the inspiration.

My hands were then done by a different technician. Because of the earlier confusion with the toe colour, I showed her the reference photo again and explained what I wanted, accepting at that point that my hands and toes would likely be different but still wanting my hands to match the photo.

Unfortunately, my acrylics were infilled using a nude base powder without this being explained or checked with me beforehand. When the pink colour was applied over the top, it looked completely nude and nothing like the reference image.

When I politely raised that the result didn’t match the photo, the response was defensive rather than helpful. I was told that they didn’t have a pink like the photo (this was only mentioned after my appointment had already started), that they had assumed I only meant the hearts rather than the base colour, and that because of the nude powder underneath, it was unlikely to look right anyway.

At no point was responsibility taken for the lack of consultation before choosing colours or base products. Instead, I was made to feel as though I hadn’t been clear, despite showing the photo multiple times and explaining what I wanted. Having two staff members standing over me deflecting rather than listening was uncomfortable and upsetting.

This was particularly disappointing because this was my second visit, and my first experience here was really positive. I genuinely thought I’d found a salon I would return to regularly. Unfortunately, after this appointment, that won’t be the case.

There was no apology for the fact that I was leaving with nails that were nothing like what I had asked for, and no offer of a discount or resolution. I ended up paying £70 simply to leave the situation.

I wasn’t rude, just disappointed, and I expected a much more professional, communicative approach.

Unfortunately, I won’t be returning.

Photos attached: the inspiration image shown at the appointment, and the result I left with.

izzy

2026-01-19

Google

First time going here and absolutely loved the service and my nails have lasted. Will definitely be coming back!

Rain UX

2026-01-18

Google

Been coming here for years, thanks to a friend’s recommendation. I always get a BIAB manicure here and I honestly couldn’t recommend this place more. The staff are consistently friendly, welcoming, and highly skilled. Kim in particular is amazing, she always gets it spot on and has such a great eye for choosing the most perfect shades for my skin tone. I leave every appointment really happy with my nails. A genuinely excellent salon.

Amanda Blackmore

2025-12-21

Google

This salon has really professional and expert nail technicians, in particular Kim, who is both experienced and friendly!
I just had a brilliant cats eye effect chrome gel set done by Kim and I love it!!! See the last two photos 🥰
I have been getting my nails done regularly for over 30 years so I have been to a number of places over the years and it is a pleasure to go to this salon and be greeted by their lovely staff.