KC Nails & Beauty
At 0.08 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
For residents of Clapham, Townhouse Nail Salon, Clapham represents a top choice in the field of Nail salon. Its premises are situated at 107 Clapham High St, covering the area. Boasting a score of 4.6 from 85 reviews, Townhouse Nail Salon, Clapham demonstrates client trust. Those interested can reach out to Townhouse Nail Salon, Clapham for availability.
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They’re very professional and they care about health and safety a lot.
I actually find this extremely important.
Many thanks to the team today for meeting my needs and being patient when I was a bit of a demanding client.
Both my manicure and pedicure were great.
I have been going to Townhouse on Clapham high street for 6 years now and it’s always the best experience and something I look forward to! My two regular girlies are Daniela L and Alice. They are both exceptional at what they do and are so kind and patient. Whether it’s a basic block colour or a more bespoke nail design, they are always more than happy to achieve the vision and they never disappoint. Can’t wait for them both to do some fun mani designs on me this summer! 💅🏻☀️
Hi , thank you so much for your kind review. We are so pleased to see Daniela and Alice have provided an excellent experience for you, this will be passed on to the Salon Manager and Technicians. We cannot wait to see you again! Love, Team T x
It was a great experience.
Thank you so much for your kind words, Kripesh! We're thrilled to hear that you had a great experience at Townhouse Nail Salon in Clapham. We look forward to welcoming you back soon! Love, Team T x
Had a wonderful experience with Alice from Townhouse, Alice took extra time to help me design my nails and I left feeling amazing, with the most stunning nails!
Hi Sharon, thank you so much for your wonderful review! We're thrilled to hear that Alice was able to help you design your nails and that you left feeling amazing with stunning results. Your satisfaction is our top priority at Townhouse, and we can't wait to welcome you back for your next nail appointment! Love, Team T x
Great manicure by Chloe today. Very detailed and feel good experience! Love my nails! Thank you!
Thank you so much for your wonderful review, Alex! We're thrilled to hear that you had a great experience with Chloe and love your manicure. We look forward to welcoming you back for your next pampering session! Love, Team T x
Gel polish fell after a week and sadly the following month I had the same issue. Back to my local manicure place where they do proper manicure. Funny thing they blamed it on me going to swim and the sauna, been using gel for 13 years and never had that issue
Hi Maria, thank you for your review. Our customer care team have tried to reach out to you but unfortunately we're unable to locate your details on our system. Please do contact our customer care team via email [email protected] as we would love to hear more about your experience and hopefully find a resolution as we value and appreciate all of our customers at Townhouse. Love, Team T x
I would highly recommend Ayusha. She is so lovey, takes great care with her work and is thorough to make sure you leave with a good quality manicure. Every time she has done my nails they have lasted close to the 3 week mark with minimal chipping. If you going to Clapham, book Ayusha!
Thank you so much for your wonderful review, Monet! We're thrilled to hear that Ayusha has consistently provided you with high-quality manicures that last. Your recommendation means a lot to us at Townhouse. We can't wait to welcome you back for your next visit! Love, Team T x
This was my 3rd or 4th time in the Clapham branch and I’ve decided it’s the best Townhouse branch I’ve tried! Consistently good, calm and professional.
Special thanks to Donata for her patience and skills! I’ve been testing various nail artists before my wedding and will definitely book her for the special day.
Thank you so much for your wonderful feedback, Auguste! We're thrilled to hear that you enjoyed your visits to Townhouse, Clapham. We look forward to welcoming you back for your wedding nails! If you have any special requests or need assistance, feel free to reach out. Love, Team T x
The person doing my pedicure was completely lovely and did a good job.
However:
1. It is nearly impossible to contact them before the appointment. They did not answer my email or messages for 5 days. However, when contacted with a complaint, they answered almost immediately.
2. I booked a mani-pedi and left with just a pedi. I wanted BIAB, I tried to book it online and couldn’t, then I wasn’t able to get in contact with the salon. The website said you can request BIAB on the spot. They do not do BIAB if you book both treatments apparently, which is not anywhere on the website. You’d have to book two separate appointmets one after another to be able to do it. I still don’t understand the required logistics but it’s unnecessarily complicated and not explained while booking online.
3. I have completed a part fo the appointment only because the manager informed I would be charged for it even if I didn’t. After the complaint customer service informed me they can offer me no compensation, because I have chosen to complete the appointment.
4. The manager took no responsibility for the situation and me being unable to contact the company to inquire about it beforehand, as the salon itself does not deal with customer service.
To sum up - nobody takes responsibility for anything at this company.
Thank you for your Townhouse Review, our customer care team have tried to reach out to you but we do not have your details on our system, please do contact our customer care team via email [email protected] as we would love to hear more about your experience and hopefully find a resolution as we value and appreciate all of our customers at Townhouse. Love, Team T x
Such a poor experience. Had a pedicure and my feet still have dry skin, the varnish chipped in less than 24 hours, and my nail artist left for her lunch before I was even finished or dry, and now the polish is all wrinkled and I couldn't speak to anyone about it. Oh and had to find my own coat afterwards, literally searching around for the coat cupboard as there was nobody to finish the experience.
So so poor, customer services really unhelpful. Asking my card company for a charge back. Avoid this place at all costs
Hi, thank you so much for providing feedback. After communication from our Customer Care team, we hope this has resulted in a positive resolution. Love, Team T x
Really disappointed with my experience. Expected good results given it's a "high end" salon, but the nails were chipping and one came off within a week! When I went in to fix it I was told to come back at another date, which I understand if busy, but surely doesn't take much time to fix one nail, which should be a priority given I've already paid for the service.
Thank you for your Townhouse Review, our customer care team have tried to reach out to you but we do not have your details on our system, please do contact our customer care team via email [email protected] as we would love to hear more about your experience and hopefully find a resolution as we value and appreciate all of our customers at Townhouse. Love, Team T x
amzing nails done by syrenity, she was lovely
Hi Olivia, thank you so much for your kind review. We are so pleased to see Syrenity has provided an excellent experience for you, this will be passed on to the Salon Manager and Technician. We cannot wait to see you again! Love, Team T x
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