Fantasy Nails

Wai-yun Tse

2026-05-24

Google

Highly recommend extremely professional service.

Tani Rosa

2026-05-16

Google

Today I had my nails done with Lucy and she was absolutely amazing. She was so delicate, kind and attentive throughout the whole appointment. She made me feel really comfortable and took such great care with every detail. You can really tell she loves what she does. I’m so happy with the result and I’ll definitely be coming back. Thank you, Lucy 💖

R

2026-05-03

Google

Such an amazing nail salon! Everyone is so welcoming and kind, and the service was absolutely incredible from start to finish. Kim was so helpful, attentive, and really made sure I was comfortable the whole time. Lucy did my almond acrylics perfectly exactly how I wanted them! I had such a great experience and couldn’t be happier with the results. I’ll definitely be coming back 🤍

Aleksandra Sobczyk

2026-05-03

Google

I wasn’t happy this time. I came last week for shellac manicure and it didn’t survive even a week - needed to remove after 4 days
Also, the job felt rushed and the skin around nails had many many red smudges and dots…
I came couple of times but not sure will come again

Y

2026-03-25

Google

I have been visiting Fantasy Nails since moving to London in 2018, and I felt it was important to share my experience.

Over the years, the original team, especially Gemma, set such a high standard of customer care. As a regular client, I always felt welcomed, comfortable, and genuinely valued, which made every visit a positive experience.

When the previous staff moved on, I was initially apprehensive about whether that same level of service and familiarity would continue. However, I am so pleased to say that Kim has exceeded all expectations. From the moment she joined, she has been warm, attentive, and incredibly professional. She makes a real effort to build a connection, remembers returning clients, and creates a relaxed and friendly atmosphere that immediately puts you at ease.

Kim consistently delivers excellent service, not only for myself but also when doing my daughter’s nails. Her approach is caring and personable. She truly makes you feel more like a valued guest than just a customer.

The salon itself also adds to the experience, with thoughtful touches such as complimentary drinks and a welcoming environment. It is the kind of place you would happily visit even just to say hello.

I do not usually take the time to write reviews, but outstanding customer service deserves recognition. Kim is a true asset to the salon, and I would highly recommend booking with her.

Rasa K

2026-03-25

Google

I’m very disappointed with my recent experience at Fantasy Nails.

I had BIAB and shellac done on Friday, and by the next day my nails were already chipping and catching on my clothes. I tried filing them, but they continued breaking and chipping.

I returned to the salon on Wednesday to have them fixed, explained the issue, and was told to sit at the manicure table. After sitting there for around 5–10 minutes, I asked how long the wait would be and was then told it would be 40 minutes. No one had informed me of this beforehand and as I was sat at the table and not in the waiting area I expected to be “seen” soon. When complained about not being informed about the long waiting time I was told it was “a fix” not an actual appointment and that they were busy. Despite the fact I had paid £45 only days earlier, it felt like I was being treated as an inconvenience for coming back to fix their faulty work, while paying customers were given priority. I understand they were busy, but if they only told me they were busy and to come back later or agree on the time for the following day, I would have had no problem, instead of just telling me to sit and wait (no waiting time given).

We agreed that I would return the next day, but the way the situation was handled made me realise I don’t want to go back.

I have been a loyal customer for three years and loved their work and have never been treated this way before. Since the management change, the service has declined. The technician who did my nails appeared inexperienced and worked differently than usual, with someone repeatedly checking his work, which gave the impression that staff may be training on customers while still charging full price.

Overall, a very disappointing experience and sad I lost my nail place.

UPDATE I’ve just seen your reply and it’s not true. Nobody told me about the waiting time and I never left and came back again. You never informed me about a waiting time and I never agreed to wait. I was sat at the table without any info. Only when I asked 10min later, you told me I will have to wait. I never demanded to get my nails fixed right there right now. All lies.
I work in hospitality and know how important communication is and how to treat customers with respect, and there were none that day!
And what do you mean by that my nails were damaged partly due to my fault? It only lasted 24 hours, what could I have possibly done to ruin them? Wash my hands?

Bells

2026-03-01

Google

Very gentle BIAB take off and application, basically no burn!

Feliza Vaz

2026-02-18

Google

Had a lovely experience with Katie. She did my nails exactly how i wanted them to be

Paula Evans

2026-02-04

Google

I love that you often don't need an appt here, you will be seen to pretty quickly regardless. I went on Saturday for opening and was seen within 5 minutes.
I love my nails every time I come here.

Maddison

2026-02-03

Google

LOVED my experience here! Just wandered in on a cold January night in London to have a nice treat, and I believe it was "Kai" that helped me, he was lovely! Thank you. 30 pound for shellac nail mani.

Anna Almasan

2026-02-03

Google

I got a gel manicure done here today and it turned out absolutely perfect. The shop has a really good selection of colours and the staff was super kind and helpful.

Typing Error

2026-01-31

Google

Daisy has been absolutely amazing. Very welcoming and professional. I was rushing to in terms of time and she did an amazing job making my nails look beautiful in a short time. Thank you so much. I will highly recommend. This is one of the best nail salon! Will see you soon.