Secret Garden
At 0.06 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
In the business directory of Hinckley, stands out LA Nails & Beauty Spa, an establishment focused on Nail salon. Its premises are situated at 4, Regent St, covering the area. If you seek quality, LA Nails & Beauty Spa maintains a firm commitment to excellence in Nail salon. For more information, it is recommended to visit LA Nails & Beauty Spa.
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The lady was fantastic. did what i ask. so polite and welcome too.
I have used this salon many times but sadly the quality of work has gone severely down hill. The salon was ice cold and they knocked over my brand new coffee and didn’t offer to knock that off the bill which as wel all know coffee shops are not cheap and this was a treat that turned out to be necessary because of how damn cold it was in there. So I didn’t have a warm drink at all. It took them nearly 2 hours and my nails really looked awful. I asked for a refund and instead was offered a re do within 48 hours which would have been fine only I didn’t have that availability. My middle nail fell off within 3 days and the rest shortly after. All were off after 6 days. I went back to the salon to show her my nails and she quite literally shrugged and said nothing other than I offered a redo and you didn’t come in. Apparently this is policy for all nail shops according to them. The one across the road called Nail Beauty Bar did a far better job than LA Nails at their best and offer a 7 day guarantee. The service there was far more friendly and polite too.
Thank you for your feedback. However we’d like to clarify a few points here.
Firstly, we do not have a record of you being a regular client at our salon. I am the owner of the shop and we have never served you ever before. We only served your friend before as you had mentioned her while we were doing your nails. Also, your friend has relocated somewhere far away 3 years ago, we were surprised to read that you have “used this salon many times.”
Secondly, regarding the incident with your drink, this was an accident and we did apologise immediately and offered you an alternative drink available in the salon at the time. However, you didn’t want anything we offered and you said “I’m ok”
Thirdly, in terms of your nails, we always aim to provide a high standard of work.
You had your nails done on Saturday 7th March and you started to text us on the 9th of March which is the following week. When you expressed dissatisfaction, and asked for a refund right away. We offered a redo not a refund.
However, you required a redo on the next Monday which was 9 days after your nails done and that was too long for 1 week guarantee in our standard salon policy.
Unfortunately, you declined this offer due to personal availability: no one look after the baby, your work, your baby couldn’t be in the shop because of the nails smell? We respect your options.
We do our best to accommodate all clients, including mums with children, and many of our clients are happy to bring prams into the salon.
Finally, when you later returned, you still insisted for the refund which is not compliant to our shop policy.
We are wondering, have you been paid for advertising the opposite shop? That you say their name in your review?
Yet again smashed my nails what ever designs I throw there way the team does not disappoint they are amazing love my new nails with the elegant design yet again outstanding they really do knock it out of the park there a really great team an I just love going there fun atmosphere always having a laugh and you walk out of there with not only fabulous nails but a nail team that are also friends for life see you next time for a new set.
The staff were all SO SO lovely, this has been my second time getting my nails done, first time by these guys and they’ve absolutely smashed it, I love this set so much it’s so pretty and I cannot stop looking at them, the staff were so lovely and really patient even with my questions and just in general outstanding, I 100% recommend these guys they pay attention to every detail and really show you why they are the best! Will Absolutely be coming back at some point!
Perfect and professional service, 10/10. They fulfilled any nail design I wanted. I will definitely come back regularly and recommend them to many people!
Always happy with the nails I've got there , quick efficient & friendly will use again 👏🏻🙌🏻 accommodate my complex original styles. Thank you 🙌🏻
I’ve been coming to the salon for over a year and find the owner really friendly, intelligent and super talented.Id highly recommend LA Nails😊
Thank you Tasha. we are highly value your review.
As always a beautiful new set after having infills today. Can't understand the negative reviews. The owner is a single mum running the business and taking care of her lovely son. Always happy to rectify any problems if you revisit the store(although I've been going for months and have never even broken one. even running around after 3 kids) nails are thin and strong and last for ages.
Thank you :) present you at next visit please.
Went last month to get my nails done for a wedding, nails looked stunning. Great service and friendly staff. Been a few times and have always been happy with the outcome :)
Awful! Not welcoming at all
Never said anything, guy was on his phone for 10 mins would not go back
Been coming here for a year now and I was always served with respect and professionalism. The nails are always made with such care and quality
lovely ladies who always do a nice set of nails. they take their time and are precise, thank you✨✨✨
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