LUCKY NAILS & SPA LTD
At 0.07 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
Among the commercial offerings in Ashby-de-la-Zouch, stands out The Beauty Room Ashby, a business focused on Nail salon. The address of The Beauty Room Ashby at Unit 4, CASTLEGATE HOUSE, 17 Bath St makes it a key hub for the industry. Boasting a score of 4.7 from 60 reviews, The Beauty Room Ashby reflects client trust. For more information, we suggest you contact The Beauty Room Ashby.
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Recently visited the Beauty Room for the first time and was greeted by friendly staff and went for a 2 hour indulgence.. just so relaxing and walked out feeling on a cloud.. xx
That is fabulous to hear Sally so pleased you enjoyed your treatment x
I had a gel nail appointment only 2 days ago. Noticed yesterday evening that 3 nails had smudged and thumb nail chipped. Phoned at opening time to see if could come in to get sorted, only to be told they only had 2 staff working with no breaks. Apart from this being illegal staff not getting any break), only solution was to give me £10 back. (Cost £35). Really disappointed to go on holiday tomorrow with damaged nails, which was a birthday treat. I expected better service from The Beauty Room, surely someone could have fitted me in at 4pm when closing? Only to be told one staff was leaving on time to go on her holiday!.
Won't be using again, sorry I've wasting my birthday money and now have damaged nails to go on holiday.
Dear Caroline
Thank you for taking the time to share your feedback regarding your recent appointment with us. We are very sorry to hear about your experience and the disappointment it has caused, especially ahead of your holiday and as part of a birthday treat.
At The Beauty Room, we always strive to resolve any issues as quickly as possible and provide the highest standard of service. On this occasion, due to unforeseen staffing limitations, we were unfortunately unable to offer a same-day repair appointment. We completely understand how frustrating this must have been and sincerely apologise that we could not meet your expectations on this occasion.
We appreciate your understanding and value your feedback, which helps us improve. While we were only able to offer a partial refund at the time, please know that your concerns have been noted and will be reviewed to prevent similar situations in the future.
Thank you once again for bringing this to our attention, and we hope you have a wonderful holiday despite this inconvenience.
Kind regards,
Jane Fountain
The Beauty Room
If I could rate this a zero I would! Booked an appointment for my sister’s wedding nails. Arrived to be told they couldn’t do her nails as they can’t soak of somebody else’s work. Why are they so unorganised this isn’t asked as a pre question. Now we have to rush around trying to fine somewhere else. Awful service so disappointed. Rude staff. Definitely won’t return
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the inconvenience it caused, especially given the importance of the occasion.
We completely understand how disappointing this must have been for you, and we sincerely apologize for any frustration caused. Due to the nature of acrylic nails, attempting to remove them during your appointment would have been impossible with the removal process we use . For this reason, we were unable to proceed without proper removal in advance.
We do take your comments on board regarding our pre-appointment process. You are absolutely right that this should be clarified beforehand, and we will be reviewing our questionnaire and booking system to make this step clearer for future clients.
Once again, we are very sorry for the inconvenience this caused, and we appreciate your feedback as it helps us improve our service.
Kind regards
Jane fountain
The beauty room Ashby
So relaxing and friendly staff
Never had a manicure before so was a bit unsure when I walked in if this was going to be for me, however, I have to say the atmosphere inside was really calm and relaxing and I particularly appreciated they didn't have music blasting either, just a quiet radio in the backdrop. Kelly was extremely welcoming and before the appointment started had taken time to find the right shade of polish for me so when I walked in, I didn't have a too overwhelming array of colours but just a nice selection of what I was actually looking for. She was also really thorough giving them a good tidy and made my nail shape so much more uniform, as well as painting on a colour very tidily. All the while we had a good natter and it was overall just a very cosy experience. Nice cup of tea too whilst you wait for nails to dry and even though it was an express manicure, there was no rushing you out the door or pressure to get going. I was able to just sit, drink down my cuppa and enjoy some quiet time. I think this may become a regular treat for me!
Thank you so much for this glowing review , we look forward to welcoming you back soon x
Had an amazing experience at the beauty room! I was lucky enough to have won a Skin Storm facial from them - the team were super friendly and professional, the treatment was amazing and my beautician was incredibly knowledgeable and helpful when it came to my treatment and helped advise me regarding future treatments for my acne prone skin! I will definitely be returning!
Brilliant experience today at the beauty rooms I had Paige which she was amazing and very thorough for my wax and made me feel so comfortable, I normally have Kelly who is amazing aswell both girls are a credit to the team x x
As always a lovely experience with my dear friend Jane. Relaxing, restorative and gentle and calm. Thank you my lovely. See you soon.
Always taken care and provide an excellent service!
Paige did a beautiful luxury pedicure. I was so relaxed I nearly fell asleep. Cannot wait for my next appointment ❤️
Lovely experience today with Catherine, my facial was amazing and she was really friendly and easy to talk to, I definitely will be returning.
Felt really let down by this place! I booked way in advance so that I had a slot booked the day before my holiday. Confirmed my appointment 2 days before and turned up for my session at 5.45pm as booked. On arrival there was nobody inside and just a note on the desk saying that if I had a session booked then the therapist would be there at the stated time. I was there 5 mins early so waited for 20 mins. I was supposed to be booked in with Emily but nobody turned up! I rand the number on the desk but no answer!! What a complete waste of my time! I won’t be using this place again and thanks for ruining the start to my holiday!!!!
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