Nails By Josie
At 0.02 km
BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
Palm Holistics Beauty & Massage Salon is a business located in Woolmer Green, dedicated to meeting the demand for Nail salon and Massage spa. Located at 13a London Rd, Palm Holistics Beauty & Massage Salon offers easy access for anyone looking for Massage spa. For a reliable service, Palm Holistics Beauty & Massage Salon maintains a clear commitment to excellence in Nail salon. Anyone in need of Nail salon can reach out to Palm Holistics Beauty & Massage Salon for guidance.
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Been looking for a local salon to start my nail journey, having tried to do them by myself and miserably failing. I contacted the salon via email as I wanted to make sure the booking was going to be for the right treatment for me. Anastasia was super helpful and suggested I could see Jess the following day, which I did. Jess was patient and helped me choose the best nails that fit my lifestyle, I absolutely love my nails and have already booked to be back!
Had such a lovely relaxing pedicure before my wedding. Also Anastasia gave me the same colour nail varnish to do my nails the following day which was very helpful. I've been there a few times now and I always have a lovely experience. Fully recommend!
I went for a pedicure. A lovely spa like experience, no faults whatsoever. Anastasia really took her time and it really shows. Nicest experience I’ve had an in a salon in a long time. Welcoming, friendly and hospitable. See you soon :)
Amazing experience for myself and my daughter. Both Anastasia and Emily were professional, friendly and made us feel welcome and really pampered. Thank you
A hidden little gem that everyone needs to know about!
My friend and I went in for a foot massage and pedicure as a treat. We were warmly welcomed and greeted by the lovely Anastasia and Emily. The foot massages were yet again out of this world! We were both relaxed and fell asleep. I felt like I was in there for about an hour and was so relaxed. It was lovely to switch off from the busy world for a bit and I cannot recommend this treatment enough.
Palm Holistics is super clean, relaxing, vibrant and has such a calming energy. You can tell that customer experience and satisfaction is at the forefront of the business. A customer came in whilst I was waiting for my friend to finish and it was clear to see the strong relationships are that are built by the ladies.
Thank you again Anastasia and Emily for all that you did and we will certainly be back again! 💜💫🙌🏽
Absolutely gorgeous salon! My best friend had organised a bridal treatment for me and her before my big day and Anastasia pulled out all the stops. We were treated with a lovely afternoon tea and stunning treatments. I received a pedicure, brow wax and full body massage and the price for all three was fantastic and well worth it. My body massage by emma was absolutely incredible the best massage I have ever gotten. Will definitely come back to her. Thank you for being such lovely ladies and starting my wedding week off with a bang x
Wonderful service in such a lovely and calm atmosphere.
Would definitely recommend ☺️
Present bought by husband for everything ;-). Anastasia is a Fabulous lady with exceptional skills that leave you blessed, euphoric and feeling like a new lady. Extremely professional and delightful. Can't wait to see you again next month.
I had the best time at Palm Holistics yesterday for my aunties birthday and Anastasia went above and beyond giving us little snacks and birthday cake!
The treatments were incredible and the nail art I got was so cute!
:)
This is my favourite salon, I'm so lucky it's also very close to me. I had the skincare analysis facial with Anastasia, she was extremely professional and friendly, informed me about my current skin issues and how to treat them, as well as using the appropriate products during the facial to help my skin as much as possible. I was very relaxed and thoroughly enjoyed my facial. I have also been here for massages and nails in the past and will continue to use my favourite salon. Thank you!!! Highly recommend
Lovely manicure as always at Palm Holistics! Anastasia is friendly and professional and always does a great job with all of the services. Would definitely recommend to anyone looking for a relaxing salon who care about their clients.
"I recently had an uncomfortable interaction at Palm Holistics in Woolmer Green, Hertfordshire. After missing my scheduled appointment (which was my fault), I went to the spa to discuss the situation in person. During my conversation with the reception supervisor, the interaction became tense. When I decided to leave the conversation, the supervisor called after me telling me not to walk away. This type of confrontational customer service was disappointing and made me feel uncomfortable. I would have appreciated a more professional approach to handling the situation."
Hi Alan,
My name is Anastasia, and I’m the owner of Palm Holistics who assisted you today. Thank you for taking the time to provide us with your feedback.
You didn’t show up to your appointment with us today. As outlined in our policy, which is communicated prior to booking and payment, we do have a ‘no show’ fee for missed appointments which is the full treatment amount. This policy is in place to help us manage our schedule effectively, especially since your appointment slot was reserved for you and could not be filled on such short notice it becomes a loss for us or any other business in this position.
You arrived at the salon three hours after your missed appointment to where I greeted you and let you in. You then asked if you could reschedule your appointment or if the payment had already been processed for the ‘no show ‘fee. I explained that the payment had already been taken (since this was three hours prior). Unfortunately, before I could finish talking and provide further clarification or possible solutions, the conversation became tense as you walked off mid conversation shaking your head abruptly trying to leave the salon. To that, I responded asking you politely not to walk away as I was trying to finish off what I was saying. I genuinely wanted to assist you in this situation, and I believe that if we had continued our discussion, we could have reached a solution which would have happened if you didn’t interrupt our conversation by walking away.
I truly value our clients at Palm Holistics and are always willing to find solutions together. However, it’s important for both parties to show mutual respect. I apologise that things have ended this way, as this would never be my intention especially when I value customer service so much within my business.
Thanks,
Anastasia
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