Name: Proud Nails
Address: 78 West Rd, Southend-on-Sea SS3 9DS, Shoeburyness, Essex, SS3 9DS, GB
Telephone: +441702294904

LN

Lộc Nguyễn

2026-05-15

Google

I've been coming here for 7 years now; they do a great job, they're enthusiastic and friendly.

Owner Response:

Thank you so much, Lộc, for 7 wonderful years of trust and for your lovely review! 🌸 We’re thrilled our team’s enthusiasm and friendliness have made each visit great. Your continued support means the world to us, and we can’t wait to welcome you back soon 💖.

From Proud Nails Team

TB

Tayla Barrett

2026-05-01

Google

love my nails definitely recommend!!

FC

Francesca clarke

2026-04-20

Google

Always happy with my nails, have been getting my nails done here for 3 years and never had a problem. Staff very polite and kind

Owner Response:

Thank you so much, Francesca, for your wonderful review! 🌸 We’re truly grateful for your loyalty over the past three years and so happy our team has made you feel cared for. Your trust means the world to us, and we look forward to welcoming you back soon! 💖

From Proud Nails Team

M

Mia

2026-04-14

Google

Me and my best friend went there to get our nails done for her wedding. But we felt like they were rushing quite a bit. It felt like they had no idea how to do my nails (I understand it can be difficult as my nails are small), one hand of the nails is longer than the other so not even sizes and after only 2 days (2 days before the wedding), the acrylic started to lift at the bottom, causing the times I'm washing or sorting out my hair, the hair is getting caught under the acrylic nail. As for my best friend, hers were longer than she asked for and the acrylic is starting to chip before her wedding day. I unfortunately do not have the money or time to go back and get them sorted so I'm just gonna have to be extra careful. And the part that confused us was the fact the people before us, was able to pay via bank transfer. But when it came to us paying, we had to go and draw out money from the co op. I personally won't be going here again.

(Update: so I got a reply from the owner, and in the message it stated I could request for a refund. So I did. And after asking for a refund, I explained I cannot make it in 3 times and would just like my money back. But after they insisted I come in after I explained AGAIN for just a refund as cannot make it in, I got left on read, and I saw they edited their reply to my first review from "being able to request a refund" to it not being an option. I even took screen shots for both)

Owner Response:

Mia — we’re truly sorry to hear about this and how it affected your wedding prep 😔. Thank you for telling us exactly what happened; rushing, uneven sizes, lifting acrylic, the payment inconsistency, and the confusing refund messages are not the experience we want any guest to have. We care deeply and would like the chance to make this right. Please reach out to us directly (reply here or DM/call the salon and ask for the manager) so I can personally assist and arrange a priority adjustment or solution that works with your schedule. If you can, please include the screenshots you mentioned so we can investigate what happened. We value you and your friend and truly hope to restore your trust ❤️.

From Proud Nails Team

AK

Abi Kelly

2026-04-13

Google

Perfect service, nails are fab every time I come here! Always ask if we like our nails before we leave would definitely recommend!

Owner Response:

Thank you so much, Abi! 🌸 We’re thrilled to hear your nails are fab every time you visit. It means the world that you notice our check-ins and would recommend us. We can’t wait to welcome you back soon! 💖😊

From Proud Nails Team

CW

Chloe White

2026-03-27

Google

I normally come here a lot, however today’s experience was something that would make me never return.
I went in for infills and a repair - I was sitted with what was clearly the trainee, who messed up the repair. Didn’t chop my nails down when I asked for them to be cut. Then he ruined the shape of the repair in which I then got told someone else would fix it. He was so rough & also made me bleed- someone came and took the nail off and started again. His attitude was appalling, kept rolling his eyes at me etc. He then said I shouldn’t have asked for a new shape with wanting infills, I wanted the same shape but the trainee ruined the nails. I’ve now left the nail shop with shocking nails, all different shapes, poorly painted and rough work underneath. Baring in mind I was in this nail shop over 2 hours & still left with terrible nails! The man made me feel asif it was my fault and not the fact the trainee had axe a mistake. I’m all for a trainee doing my nails, but if they made a mistake I want it fixed without the disgusting attitude!

Owner Response:

Hi Chloe — we’re truly sorry your visit was so upsetting and that you left with painful, uneven nails and a rude experience 😔. That is not the care we stand for, and we understand how frustrated and hurt you must feel.

We’d really like to make this right — whether that’s a complimentary correction with a senior technician , and to personally address this with our team. Please call the salon and ask for the manager or reply here so we can arrange a time that works for you. We care about you and hope you’ll let us restore your trust ❤️.

From Proud Nails Team

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delia

2025-12-15

Google

5 stars they were very nice

Owner Response:

Thank you so much for your wonderful review, Delia! 🌸 We’re truly grateful for your kind words and thrilled to hear that you enjoyed your experience with us. Your satisfaction means the world to our team, and we can’t wait to welcome you back soon! 💖✨

From Proud Nails Team

JW

Janet Wilson

2025-12-15

Google

Had my Christmas nails done today and as usual everyone was professional and friendly, hope you enjoy the biscuits, see you all next year x

Owner Response:

Thank you so much, Janet! 🌸 We're so grateful for your kind words and thrilled to hear you had a wonderful experience with us. Your thoughtfulness with the biscuits warmed our hearts! 💖 We can't wait to welcome you back next year. Wishing you a joyous holiday season! See you soon! 😊✨

From Proud Nails Team

A

Ashleigh

2025-12-14

Google

So I have been going here for few months and everything was fine till I went again i cant remember who I had they cut my skin instead of my nails after the appointment I ended up with contact dermatitis were the skin of the nails swell and itch and turn red I was not in impressed neither was my mum it was supposed to be a nice treat after working hard i would never go again

Owner Response:

We’re truly sorry to hear your experience didn’t meet expectations 😔. Your feedback is incredibly important to us, and we genuinely care about how you felt during your visit. It's heartbreaking to know that what was meant to be a nice treat led to discomfort, and we sincerely apologize for that.

Please know that we are committed to improving and would love the opportunity to make things right. If you're open to discussing this further, we invite you to reach out directly so we can ensure a better experience next time. You are always valued here, and we hope to serve you better in the future. 💖

From Proud Nails Team

QN

Quang Nguyễn

2025-12-13

Google

Excellent service!. I'm so happy

Owner Response:

Thank you so much for your wonderful review, Quang! 🌸 We are thrilled to hear you had an excellent experience and that you’re happy with our service. Your satisfaction means the world to us! We can’t wait to welcome you back soon for another pampering session. 💖✨

From Pround Nails Team

EO

Esme Owen

2025-12-12

Google

it was very good they were so polite and my nails look so good

Owner Response:

Thank you so much for your wonderful review, Esme! 🌸 We’re thrilled to hear that you enjoyed your experience and that our team made you feel welcomed. Your kind words truly inspire us to keep delivering our best. We can’t wait to see you again soon for more beautiful nails! 💖✨

From Pround Nails Team

I

Iz

2025-11-29

Google

Had a pedicure and the main lady & she has cut my nails so short they now hurt. She filed down so much I kept saying it hurts and she carried on. Same with the man, he done my hands and he kept catching my skin with the drill and it was so painful while he filed down the acrylic. I said it’s too rough it hurts and he all he said was ‘no’ and told me to sit still! The regulars definitely get treated like royalty compared to new clients. The pedicure is also not as advertised, it was just a soak in some cloudy water, a 5 second scrape of the heel and a sugar scrub with some orange squeezed on your feet? Not much else that should be included. There’s also no proper price list anywhere so it feel like they just make up these prices as they go along. Not happy with how I was spoken to by him.

Owner Response:

Dear Iz,

I’m truly sorry to hear about your experience 😔. Your comfort and satisfaction are incredibly important to us, and it pains us to know that we fell short during your visit. Please know that we genuinely care about your feedback, as it helps us understand where we can improve.

We would love the chance to make this right for you. Please feel free to reach out directly so we can ensure you have a much better experience next time ❤️. You are valued, and we hope to serve you better in the future.

Warm wishes,
From Pround Nails Team

Proud Nails

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