Megan's Nail Spa

Hi Lily Ketch!
Thank you for your follow-up. We’re truly sorry to hear you left feeling disappointed, as this isn’t the experience we want for our clients.

Your appointment was booked for French tip acrylics. If this wasn’t carried out as expected, we always encourage clients to let us know during the appointment or before leaving, so we can adjust or correct the service straight away.

Regarding the deposit, as some clients pay a deposit online and others do not, we kindly ask clients to mention this at the time of payment so it can be deducted correctly. If this was missed, you’re very welcome to contact us via WhatsApp 07427350818 or text, and we’ll be happy to review this and arrange a refund if applicable.

We truly value your feedback and would really appreciate the opportunity to welcome you back, review the service together, and fix or redo the nails so you leave happy and confident with your set.

Kind regards,
Megan’s Nail Spa

1st update.
As checking our booking system, we couldnt find any client booking under Lily Ketch, if you use different name, please let us know so we can refund you or just come straight to our salon.

Hi Ava,
Thank you for taking the time to share your feedback. We’re glad you found our salon clean, but we’re sorry to hear that parts of your visit didn’t meet your expectations.

To allow us to look into this properly, we kindly ask that you contact the salon directly with the date and time of your appointment, so we can identify which technician assisted you and where you were seated. This helps us review the situation internally and improve our service.

Regarding the nail art request, not all of our technicians offer detailed hand-drawn designs, and we apologise if this wasn’t clearly communicated or if alternative options weren’t offered at the time. We’re also sorry if there was any delay at the start of your appointment that wasn’t explained.

With gel manicures, chipping can sometimes occur depending on daily activities, which is why we offer a 7-day complimentary fix. We would be more than happy to invite you back to repair the chipped nail free of charge and ensure you’re happy with the final result.

We truly value our clients and would appreciate the opportunity to make this right.

Kind regards,
Megan’s Nail Spa

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Reply:
Hello, thank you for leaving your feedback. We take all reviews very seriously, but after checking our records, we do not have any service priced at £90 as you mentioned, nor do we have a 10-minute pedicure service. Our French tips and pedicure prices are clearly listed in our menu, and we always aim to provide consistent and transparent pricing for all clients.

We believe there may be some misunderstanding or confusion, and we’d love the opportunity to look into this further with you. Could you please contact us directly 07427350818 with the date and time of your visit so we can clarify this matter?

We also want to make clear that we do not encourage or allow staff to do personal nails while serving a customer, so we take this very seriously. If there was any mistake or overcharge, please contact us directly — we will happily refund the difference plus offer you 20% off your next visit as our apology.

Our goal is always to ensure every client leaves happy, and we’d like the chance to resolve this properly if you are indeed one of our customers.

Thank you,
Megan’s Nail Spa

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Dear Hannah,

Thank you for your feedback. We’re genuinely sorry to hear that you were unhappy, although we were quite surprised to see this review, as we believed the matter had been resolved with mutual understanding and respect.

To clarify: when you returned to the salon, our technician assessed that it was your natural nails underneath that had broken, not the BIAB itself. As a solution, she trimmed the broken nails and applied an acrylic overlay to support and protect them while they grew out — as acrylic offers more strength in such cases.

When you expressed that you preferred BIAB instead, our manager explained the reason for using acrylic in this specific situation, and even offered to remove the acrylic and redo the treatment in BIAB, despite having a busy salon with other clients waiting. You chose not to proceed and requested a refund instead.

As a gesture of apology and goodwill, the manager refunded you in full immediately via bank transfer and also offered you a complimentary new set, which you accepted. At that time, you expressed satisfaction with how everything was handled and assured us you would not leave a negative review.

It’s disappointing to see this review posted after a fair and respectful resolution. We also want to add that the technician who initially did your nails was a new team member who had only recently joined and is no longer with us, as we take training and standards very seriously.

We always welcome feedback and are committed to continuous improvement. If there’s still anything we can do to make this right, please don’t hesitate to get in touch. We also kindly ask that you reconsider removing this review, as it doesn’t reflect the full facts of the situation.

Warm regards,
Megan Team 💅🏼

Hi there,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience at our salon — this is absolutely not the level of service we aim to provide.

My name is Tia. and I’m the manager here. I would really appreciate the opportunity to speak with you directly so we can better understand what happened and make things right.

Please feel free to call or message us on 07427 350818, or email us at [email protected] take your concerns seriously and would love the chance to resolve this properly.

Thank you again, and we hope to hear from you soon.

Warm regards,
Tia
Salon Manager

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