The SEPT studio

Name: The SEPT studio
Address: The SEPT studio, 9 Newington Rd, Edinburgh EH9 1QR, Newington, Edinburgh, EH9 1QR, GB
Telephone: +441316293146

Beauty Salon en Newington (Edinburgh)

4.8 (62 reviews)

Last updated: 10 September 2026

Business information

Description: For residents of Newington, The SEPT studio serves as a top choice in the field of Beauty Salon. This business is located at 9 Newington Rd, serving the area. Boasting a score of 4.8 from 62 reviews, The SEPT studio demonstrates customer satisfaction. Those interested can reach out to The SEPT studio for guidance.
Activities: Beauty Salon Nail salon Eyelash salon
Address: The SEPT studio, 9 Newington Rd, Edinburgh EH9 1QR
Website: Not available

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Datos interesantes

Payments

Debit cards
NFC mobile payments
Mastercard

Planning

Appointment required
Appointments recommended

Amenities

Toilet
Wi-Fi
Wi-Fi

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
No wheelchair-accessible toilet

Service options

On-site services

From the business

Identifies as women-owned

Location of The SEPT studio

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Reviews of The SEPT studio

4.8 (62 reviews)

Last sync: 26 May 2026

Comparing options? Discover our updated ranking with the best Beauty Salon in Newington .

Chinonyelum Okolo

2026-05-12

Google

Septstudio really made me welcome even when i came in without appointment. She made sure i was satisfied with my nails and went above aboard on my eye lashes. I am leaving this place a happy customer. I will definitely come back and recommend her services to people

Tienyi Fu

2025-09-26

Google

Amazing service and friendly staff! I came here because my friend highly recommended it and I’m really satisfied with the work! Vicky was very sweet and patient with all my requests and the process. The environment and the tools are tidy and clean to the highest standard as well. I would say it’s the best in Edinburgh! I will definitely come back!

Pizzapoet

2025-09-16

Google

I had my nails done here for the first time and it was such a great experience. The nail tech was super talented, really friendly!! and easy to talk to the time flew by. Everything was done with precision, and I felt very welcomed from start to finish. The salon itself is a bit tucked away from Princes Street, but it’s worth finding because the quality and service are excellent. I’ll definitely be coming back, and I highly recommend this place!!

nazar ruto

2025-05-24

Google

I booked a full set of nail extensions with gel and French tips, expecting the standard builder gel (hard gel) technique, which is how most salons describe gel extensions. However, when I arrived, Vicky told me she could only do a single solid colour and began preparing to apply pre-shaped plastic extensions, similar to Gel-X or Apres tips—not what I had booked or expected.

There was no clarification beforehand that this would not be hard gel or sculpted extensions, and that French tips weren’t available. I was told that what I had booked "couldn’t be done," and I left without getting any service.

Despite this, I was still charged £25 out of £55, and was later marked as a "no-show" in the system—preventing me from leaving a review through the official booking platform. This felt unfair and unprofessional.

If you're considering booking here, I highly recommend confirming the exact technique and design options in advance, as the service descriptions do not seem to match what's offered on the day.

"Response to the owner on 24 May 2025, 16:50"

Very surprised by your response. Please check the information before replying.

Attached are the screenshots
1. Booking cancellation for the 20th of August 2022, for which I paid a full price of £50, because I cancelled it due to personal reasons.
2. Booking cancellation for 1st October 2024 which was cancelled by the salon

Which of the above two caused you a significant financial burden? The one cancelled by you or the one fully paid for?

3. From Google Maps timeline showing I entered the salon at 10:36. I was 6 minutes late, and I apologised.
4. Today's appointment, which was marked as "No Show", preventing me from leaving a review on Treatwell. I attended but declined the procedure.

According to your answer, the hand-painted nails would fall under a more time-intensive category. I have booked THE most time-intensive and the most expensive category available on your website, 1 hour and 40 minutes for £55. (screenshot also attached)

And yet, upon seeing the design I wanted, I was told that there was only enough time for simple colour, despite my appointment being for French design (which is considered to be more technically challenging)

Despite being a bit sad that I couldn't get the design nor the French tips, I was still fine and started to choose the colour. When the procedure started, and you took out the pre-shaped tips, I asked if it was going to be done using this technique. You said that yes, and that you don't do any other techniques.

After this, I declined the procedure. The whole situation was civil and completely calm, so I'm honestly shocked that you would even say that I cut you off and didn't let you explain.

To summarise: I apologise if I offended you, that was not my intention. If that is the technique you always use in the salon, that's completely fine. But I think a little clarification on the booking website will go a long way. Misunderstandings happen, I am happy to put all of this behind us. Have a nice day.

Owner Response:

Hi Aljona,

I’m sorry to hear that you were unhappy with your experience. Although this was your first time visiting the salon, you have made multiple bookings through Treatwell since 2022—none of which you attended—and you never paid a deposit. Each no-show caused me real financial and scheduling loss, which is a significant burden for an independent nail technician.

Regarding today’s booking: you selected “gel extensions with French tips”, but the reference photo you showed upon arrival was not a French tip design, but a hand-painted nail art look that clearly falls under a more complex and time-intensive category.

You also arrived nearly 15 minutes late, and the time allocated for your booking was only enough for a standard gel extension with a simple French design. Your request could not have been completed within the remaining time.

I was just about to explain the process and our usual method—applying pre-shaped tips followed by builder gel (a standard and professional technique used in most salons)—but you cut me off before I could even begin to explain, and immediately declined the service. I had no chance to speak or demonstrate anything.

This made me feel disrespected and dismissed, as you did not give me the opportunity to explain the service or respond to your concerns.

Frankly, I don’t fully understand your intention—or perhaps you are from another salon? Because from the beginning, it felt like you simply didn’t trust me or my work, regardless of what I said or did.

You were charged £23.10 (not £25), which was fair under the circumstances. You booked the service, I prepared for your appointment, blocked my time, and gathered the necessary materials. Treatwell deducts 35% commission plus 20% VAT on all bookings, even if a client refuses the service, so I still incur costs even when you decide not to proceed.

I respect all feedback and always welcome honest communication. But if you do not trust your nail technician, please do not continue making bookings.
Our time is time too ,
Thank you very much