Tigerlily Nails Health and Beauty

Yasmine Phillips

2026-02-19

Google

I am extremely disappointed with how my recent appointment was handled.
I booked a wax directly with the salon over the phone. I did not book through Treatwell, yet I was later told the booking system had somehow cancelled my appointment and that I “should have received an email” - which I absolutely did not.
I arrived on time for my appointment and the salon appeared to be in a treatment. I waited for 35 minutes in total, but no one came out. The premises then appeared completely dark once I approached the door thar said “treatment in progress”. I called several times while I was outside and left multiple messages, none of which were returned that day. I had rearranged a meeting and organised childcare specifically to attend this appointment, as I was going away that Friday and needed the wax done.
The following morning, after 14 phone calls, I finally received a call back from Jane, the owner. She told me she had cancelled the appointment because I was the only client booked in. At no point was I notified of this cancellation. Despite saying sorry, her manner felt dismissive. She continued to blame the booking system (Treatwell), even though I had booked directly with the salon.
When I explained the inconvenience and compared it to ordering something from Amazon that simply never arrives without notice, she asked what resolution I wanted, then said she couldn’t offer another appointment anyway. She was also surprisingly rude regarding “notes on the system” linked to my name, which I do not recognise- I have only ever seen one therapist there, so I don’t know how this relates to me.
I am beyond upset by how this was handled. Appointments being cancelled without notice, no communication, and extremely poor follow-up are simply unacceptable. If you want an appointment that runs smoothly and a business that values customer care and communication, I would strongly suggest choosing another venue.

Michelle

2026-01-25

Google

I came in for a massage that was recommended by my sister, and unfortunately I was very disappointed with my experience.

When booking my appointment, I clearly explained to the receptionist what I was looking for and was told this would be noted. My appointment was scheduled for 4:00pm, and I arrived just before that time.

Before beginning, the therapist asked which areas I wanted to focus on, and I specified my back, neck, shoulders, and head, and asked that my legs and the front of my body not be included. She also asked about pressure, and I requested firm pressure. She mentioned she would check in with me regarding pressure, then asked me to prepare on the bed. This took only a few minutes; however, she did not return to the room until around 4:10pm.

During the massage, the pressure was never checked with me. I did not find the treatment relaxing or enjoyable. I was expecting a deep tissue massage, but instead it felt as though the focus was solely on aggressively working on knots and “crunchy” areas rather than actually massaging the muscles, which is what I had requested.

The head massage was also very disappointing, consisting of the same repetitive motion throughout, to the point where it felt irritating rather than relaxing.

To add to this, at the end of the appointment my phone battery had died, so I was unable to make the remaining payment immediately. I explained to the therapist that I needed to retrieve my husband’s debit card, as he was parked outside. Despite the fact that I had already paid 50% of the treatment earlier in the week, I was asked to hand over my phone to be held until payment was completed. I found this quite insulting and uncomfortable, particularly given the trust involved and the circumstances explained.

I wanted to share my experience as feedback. I won’t be returning, as I would feel awkward doing so, but this was honestly one of the worst massage experiences I’ve had.

Gracie

2025-12-12

Google

I had my lashes lifted & tinted as well as my eyebrows shaped and tinted, I absolutely love them, the service was great, very kind and friendly and talks through the whole process, Will definitely be returning

Sharon Baker

2025-09-05

Google

Booked iin for last minute eyebrow wax, Kelly was great, really pleased and I will definitely be back

Kami B

2025-07-16

Google

banaz is really lovely, made me feel really comfortable and did a really smooth waxing service! would highly recommend!

Val Crispin

2025-07-16

Google

Thankyou Kelly for a lovely experience with my Mum, she loves her nails and thinks you are the best! Would definitely recommend and we will be back 😘

Amy Williams

2025-06-24

Google

Booked a joint pedicure with myself and a friend. Lovely ladies who did it but overall wasn't that satisfied. The gel looks fab, but it was meant to involve a foot massage which I don't think we got. We had flat prosecco in tumbler glasses, and some packages biscuits. Didn't feel very luxury. Wouldn't book again. Shame really.

Natalie Corfield

2024-12-07

Google

Great service.

Lisa Hooper

2024-12-06

Google

New range of products and treatments. Wow this new range is fantastic started last week with a skin analysis and told them my 2 areas of concern, pigmentation on cheek and deep frown line in between eyebrows. Range recommended white science and hydra perfection along with Botox like concentrate and acid infusion day and night cream. Wow a week on and I had an acid infusion face treatment and I feel glowing along with the frown line hardly visible and looks like the pigmentation is not so visible. Highly recommend the new range of products.

S B

2024-08-24

Google

Excellent customer service, friendly, professional, relaxing environment and I'd say the best experience I have had. I will definitely be back.

tracy mehew

2024-05-08

Google

Had a lovely pedicure this morning by
Banaz Ahmed feet now feeling amazing definitely recommend

Amanda Lewis

2024-01-19

Google

Haven’t had my treatment yet but went for my patch test. It is beautiful and I’m excited for my appointment tomorrow.