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BritSalons — Directory of Beauty Salons & Nail Bars
BritSalons — Directory of Beauty Salons & Nail Bars
Dudes N Dolls Beauty Salon is a business located in Bristol, dedicated to providing solutions in Nail salon and Beauty Salon. Located at 8 Temple St, Dudes N Dolls Beauty Salon offers easy access for anyone looking for Beauty Salon. If you seek quality, Dudes N Dolls Beauty Salon maintains a firm commitment to excellence in Nail salon. For more information, it is recommended to contact Dudes N Dolls Beauty Salon.
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I absolutely love coming in to see Lorena.
She is a lovely person and an excellent nail technician.
I will be back.
Extremely professional!! I always leave feeling happy with my nails and they always last until my next appointment.
Lorena is friendly and cheerful and we always have a giggle. I love coming here!
So lovely and friendly. Really knowledgeable and I felt really well looked after. Definitely returning and highly recommend and just love my lashes! Thank you
Josie was friendly, professional and committed to delivering a great service. Very pleased
I received a failed treatment at Dudes and Dolls. 2 toe nails to be rebuilt, costing £120 just for 2 nails. They both broke down within days. They didnt even last for the special occasion. I Had to wear closed shoes instead. D&D refused to give me a refund. I didnt need them rebuilt, they offered but the even had passed. They did offer a massage instead, i dont have massages. They offered credit which I eventually accepted. I did consider a re charge from credit card company but as I was starting cancer treatment I couldn't face the hassle.
I contacted D&D today who have now refused me the credit also. Basically they have taken £120 from me and ditched me. Absolutely appaled, no compassion or consideration for an individual clients needs. So don't bother if you have any special requirements. They may be smiley on the surface but don't let that fool you.
🌟🌟
In response to Dudes and Dolls, a rebuild was booked in when I returned to the UK but they themselves cancelled it with less than 24 hours notice. They offered me an alternative appointment but during my working hours, which they knew I could not attend. They cleary did not intend to put this matter right for me.
And the chargeback was cancelled as I said. As I believed they would honour the credit with all their lovely messages and with everything I was and still am dealing with it was the least of my concerns at the time.
I am more than happy to post the transcript of messages here D&D if you would like the true clarification of broken promises made public. Here is a photo too of the broken nails. I tried to make them look better with polish but that didn't work and had to wear closed toe shoes in a hot country for a special occasion. Really not a service worth £120, is it. Didn't even last a week.
So my one star still stands. If I could give you less I would.
Hi Donna,
We’re really sorry to read that you feel disappointed with your experience, as this is never the outcome we want for any of our clients.
Following your appointment on 7th October, you contacted us on 12th October regarding an issue, and we responded promptly to offer a repair. You initially agreed to this and we arranged for you to return to the salon.
We understand that you later decided you would prefer a refund instead. While refunds are not part of our salon policy, we always aim to resolve any concerns by offering a repair, an alternative treatment, or account credit, and these options were offered to you on several occasions.
At the time, these solutions were declined, and a chargeback was pursued with your bank, which was not upheld. When you later contacted us several months after the appointment to request credit, we were unfortunately unable to revisit this, as the original resolution options had previously been declined.
We genuinely do try our best to resolve all concerns fairly and as quickly as possible, and we’re sorry that on this occasion we couldn’t reach a resolution that you were happy with.
We wish you all the very best moving forward.
Kind regards,
Dudes & Dolls
Connie was not only an excellent masseuse, but very friendly as well, which enabled me to have an amazing experience overall.
Thank you Michael for your kind feedback.
I have a manky big toe so I booked the reconstruction nail treatment. Amazing! Cannot recommend highly enough. Thank you my big toe is pretty again as are all my other toes. Sam was gorgeous and warm and welcoming.
I love my nails! I totally trust the staff they’re always professional and do an amazing job. I would highly recommend them to anyone looking for great service and beautiful results.
Really pleased with my nails
Amazing as always. Everytime I have a delightful experience, thanks Lorena and Sam for taking care of me!!
It was so lovely to you. Thank you so much x
Always a lovely welcome from Em. I always feel looked after and in safe hands. Friendly and professional. Recommended!
Em is always so lovely! I'm quite an anxious person and she always puts me at ease. She does an amazing job on my eyebrows and is just an all round nice person, nothing is too much for her. I won't go anywhere else!
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