Xc Nails Sutton Coldfield

Thank you so much for your lovely feedback! We’re so glad you enjoyed your first visit and love your nails. It was a pleasure having you, and we look forward to seeing you again soon 💕

Hi Gemma, we always prioritise booked appointments. However, during very busy periods there can occasionally be delays to appointments while we try our best to accommodate everyone fairly.

Your appointment for gel on hands was booked for 3:00pm and you decided to leave at 3:10pm. We sincerely apologise for the delay and understand your frustration.
Thank you for your feedback and we will continue working to improve our organisation during busy times.

Thank you so much lovely 🥹💖 We’re so happy to hear that you loved your nails! It means a lot that you’ve been coming to us for over a year and continue to support us 🫶 Your set turned out absolutely stunning on you ✨ We can’t wait to see you again soon! 🥰

Thank you so much lovely! We’re so happy you love your nails 💕 It was a pleasure having you, hope to see you again soon!

Thank you lovely Clara for your kind review! We’re so glad you’re happy with your BIAB infills ✨ Can’t wait to welcome you back again soon!🥰

Thank you lovely! 💕 We really appreciate you recommending us and trusting all our team. Can’t wait to see you again soon!🥰

Thank you so much for your kind words! We’re really happy you loved our designs and service. Looking forward to seeing you again 🥰

Thank you so much for your amazing review, Tricia. We are truly honoured that you chose our salon during your visit from the States and even more grateful that you returned to see us again. Knowing that we exceeded your expectations both times means a great deal to our team. Your kind words about our quality and service really motivate us to continue delivering the very best experience. We look forward to welcoming you back every time you are in the UK.🥰

Thank you so much, Georgia, for your continued support over the past year 🤍
We’re really happy to hear you’re always pleased with the results.
Your kind words mean a lot to our team, and we look forward to seeing you again soon!🥰

Thank you so much for your lovely review, Ciara! We’re really pleased you love the shape and design of your nails. We always aim to deliver quality and skill, so your feedback truly means a lot to us. Looking forward to welcoming you back again soon 🥰

Dear Trudi-Ann Hyde,

After a full and thorough review of all booking systems, CCTV records, and client history, we can confirm with certainty that neither you nor your mother have ever visited or received services at our salon.

This review contains serious and unfounded allegations, including claims about staff conduct and management dishonesty, which are entirely false and potentially defamatory. These statements do not reflect our business, our team, or the consistently high standard of service we provide to our verified clients.

We take false and misleading reviews extremely seriously, particularly when they risk damaging the reputation of our staff and business. As such, we have formally flagged this review to Google for investigation.

We require that you remove this review immediately. If you believe your comments were intended for our salon, you must contact us directly with verifiable details (date, time, booking information) so that we can investigate accordingly.

Thank you.