Couture Lounge Ltd

Chloe Mai

2026-05-02

Google

A proper girls girl salon, all the girls here are amazing so friendly I wouldn’t go anywhere else for my treatments. Thank you jade for doing the golden symmetry on my face, you’ve worked with my natural features without making me look fake or over done, I’m really happy. Love your salon and all the girls such a lovely space to be in, I wouldn’t go elsewhere, all the girls here are so talented❤️❤️

Charmaine Stanley

2026-04-05

Google

Very modern and looks lovely inside I was greeted in a lovely and friendly manner I had booked in for a back and neck massage when I arrived I was so tense and stressed out but was immediately made to feel welcomed jade was amazing at the massage I felt so relaxed when walking out I told her about my shoulder playing up and she has done wonders I’ve had no pain since absolutely chuffed and I highly recommend I’m already booked in for another on the 16th June can’t wait.

S MS

2024-12-27

Google

Very unreliable,, booked to have lashes done 3 weeks in advanced to be cancel at the last minute while I'm waiting in the reception area. I could've booked somewhere else. Very disappointed

Zenera Mahmood

2024-08-28

Google

Got my nails done after two years by Chantelle. I was quite nervous but she made me comfortable and stopped and asked at each stage to see if I am happy with my nails. Customer service was brilliant and the nails look 10/10.

Eliza Mae

2024-08-09

Google

I went here for my first acrylic nails, and i was so happy with the results. The woman ( daisy ) who was doing my nails was so sweet

Tee Bee

2023-09-22

Google

Terrible service. Booked eyebrow wax way in advance and Couture Lounge confirmed the appt a day before. An hour later I was sent an auto email to say it was cancelled. No reason given and no offer of a replacement appt. Tried ringing and emailing but no answer. Tried rebooking online but no-one available for a week. Needed my brows done for an event and couldn't find another place with any space for bookings in time. Very disappointed and won't bother trying to book with them again.

roy jukes

2023-04-11

Google

Poor staff training on telephone

Bianca Estera

2021-08-13

Google

Absolutely the worst experience that I had in my whole life.

Keira Sargeant

2021-04-20

Google

Saf was really friendly and very professional! I LOVE my lashes and will continue to go to her, she did what I asked for! Such a great service and a beautiful salon!

Lisa Wright

2020-12-13

Google

Fabulous place highly recommended ❤️❤️

S Y

2020-07-23

Google

Lovely staff, did an amazing job on my nails for my wedding! Would recommend to anyone

S B

2019-12-26

Google

In response to owners response:
After having read your reply (the owners), it appears as though the miscommunication for this entire situation is shown in the first line of your response; ‘the appointment was available because none of the hair girls were working on Christmas eve’.
This is the first time that I have been told that this was the case. If I’d have had any inkling that my request would have meant that someone would have had to come in solely for me, I would NEVER have wanted you to do that.
If you check the FB messages/your screenshots, you can clearly see that I was never told that the hairdressers had always had this day off. The messages I received appeared to imply that the hairdressers wanted to leave early so appointments were limited. I had no issue with them wanting to leave early and I even stated this in one of my FB messages by saying that I understand your staff want to leave early on Christmas Eve and I didn’t blame them for wanting to leave early on this day.

In your comment regarding my Christmas spirit, if it was meant sarcastically, it is quite hurtful as I would never have expected somebody to come in on their day off to accommodate my very last minute request. Due to the nature of my work, unfortunately I now am dependent on last minute appointments, which is frustrating as I’m unable to plan, hence the awkward last minute booking. When I saw that you had last minute appointments available for Christmas Eve, I was thrilled. However, if I had been told that you would have to call in one of the hairdressers on their day off, especially on Christmas Eve, AND if I would be their only client/appointment, I would never have entertained it - especially as I was after an afternoon appointment. I’m human, and I understand the importance of spending time with family over Christmas and would never have expected somebody to spend their whole day at work waiting for my single half hour booking.
In my message you refer to, I questioned whether it would be helpful to update you on Christmas Eve, as I was under the impression that your hairdressers would have been in regardless and dealing with other customers. I thought you could decide on the day whether or not the hairdressers would stay to fit me in, but I received no response to confirm whether this would be more of a help or hinderance. As both of your responses had been consistent up to that point, I thought that I had been forgotten in a flurry of last minute appointments when I had no reply. That’s the reason why I checked at work to ensure I could send you a concrete time that I could make, which ended up being the time sent to you on Monday afternoon.
Also, offering appointments that you had after Christmas would have been really useful. I felt like based on the lack of detailed updates, my custom wasn’t wanted.

Your response has actually been very insightful, and this would have been extremely helpful to have received in response to my original booking request. Based on this, I do appreciate your attempt to accommodate my request given the circumstances - as it’s annoying to be put in a position to ask someone to come in last minute if they had already had this day off.
I feel that this was a simple miscommunication error - we were both on different pages.
I was unaware of numerous things, the main one being that Christmas Eve was in fact the hairdressers day off, and also, how you tried to accommodate me even though this was the case. I do appreciate that, and I can see that you did make the extra effort for me as I know other companies would not have considered it at all. I wish I had been made aware of this at the time! I feel that communication could have been more detailed and clearer in explaining the situation in full at the very start, and offering additional post Christmas appointments would have made all the difference. Due to your update, I have deleted my original review and have adjusted my star rating.