The Bannatyne Spa

Marie

2026-05-19

Google

Firstly I must say that all the staff we dealt with on the day were very pleasant and helpful. None of the further comments are a reflection on you. Thank you🙂

My disappointment is related to the facilities, given that we had arrived for a spa day experience. There were only three loungers at the pool area. Luckily for my daughter and myself we were able to secure two of these for the duration. The pool was on the cooler side of warm as were the spa pools.

We took our own robes, towels and foot wear as I thought it was unfair to charge £10 for the hire of robes, bag and footwear and £3.50 per towel and a further refundable £10 for the return of the robe. Accepted that a refundable deposit may be required, but these charges are not acceptable.

There was an aqua fit lesson on at approx 11.30. This was well attended. The instructor was very loud and assertive. This left very little space for swimming for the duration of the lesson. Time to exit for coffee break!

The lunch menu provided to us and requiring us to pre order was very limited , giving less options than that on the menus on the tables.

We have previously enjoyed several spa day experiences, sadly this day was below par. I would suggest this venue is more of a leisure centre than a Spa.

Mr Banatyne, you really need to re-invest some of your profits in to providing more relaxed seating around the pool area, and generally upgrading provisions for those visiting for a Spa day experience.

Patsy Askey

2026-05-18

Google

Disappointed

Rhianna Fitch

2026-04-24

Google

I am writing this review to hopefully save someone else this same experience and to formally document my profound dissatisfaction regarding my visit to your facility on April 24, 2026. Despite a significant expenditure of £184 for two guests, the experience failed to meet even the most basic standards of hygiene, professional management, and hospitality expected of a premium health club or spa.
The first grievance concerns the deceptive nature of marketing. The online imagery and promotional content depict a serene, high-end spa environment; however, the reality upon arrival was significantly inferior to even a standard public leisure centre. The facility is fundamentally mislabeled as a "spa," as it lacks the necessary maintenance and atmosphere to support such a designation. The presence of mold in the showers and the unhygienic, cold state of the jacuzzi are unacceptable, and the steam room failed to function as relaxing as there were constant banging sounds. This discrepancy between the advertised luxury and the dilapidated, dirty reality constitutes a clear case of misleading advertising.
The facility’s environment was further characterized by severe maintenance failures and poor operational oversight. Upon arrival, we encountered a chaotic atmosphere; the pool area was dominated by an excessively loud aqua-aerobics class, rendering the space unusable for relaxation. And overrun with gym members. The relaxation room lacked the promised sensory experience, featuring sterile office-style tiled ceilings and an absence of aromatherapy or appropriate ambiance. The premises/stairwell were cluttered with construction debris, cardboard, and general mess, which significantly detracted from the environment.
Operational inefficiencies further compounded these issues. We were subjected to an unreasonable £10 charge for a single, undersized towel. The layout of the facility is poorly conceived, requiring guests to traverse stairs repeatedly to obtain refreshments, as drink service is unavailable in the upper areas. Moreover, the requirement to consume lunch in an exposed, glass-walled reception area while wearing robes is entirely inappropriate for a facility marketed as a spa. These grievances are exacerbated by a significant pricing discrepancy: we were charged £184 for a package including lunch, yet internal signage indicated that a day pass excluding lunch is priced at only £56 per person, suggesting a lack of transparency in your billing practices. In theory I had paid £36 for sad ham and cheese toasties and a burnt tasting coffee.
When we attempted to address these concerns with the floor manager within an hour of arrival—requesting a refund before utilizing the facilities or receiving treatments—our request was summarily denied. The manager demonstrated a complete inability to resolve the situation or provide a professional remedy. This experience has been a significant waste of time and resources, and I request an immediate review of this complaint and a formal response.
While the fifty-minute treatment provided was of acceptable quality, it failed to justify the premium price point of nearly £100. When evaluating the cost-to-value ratio, the experience fell short of the standards expected at this price level. In the hospitality and service industry, the perceived value of a service is inextricably linked to the surrounding environment and the holistic nature of the experience, rather than the isolated treatment itself. Do yourself a favor and go to a proper spa such as fairlawns or hoar cross hall as even though they are also a health club they actually have spa facilities and relaxing areas/ambiance and nice lunch options unlike this dump.

Maria

2025-12-02

Google

Nice, clean facilities. Adequate parking. Easy to find location in Tamworth. There are 2 saunas and 2 steam rooms with 2 jacuzzis

jyoti patel

2025-11-16

Google

My sister treated me to the day spa experience here with including lunch and prosecco. We started with an hours session in the well equipped and clean gym, followed by a light lunch which was either a jacket potato or avocado on toast. It's was nice enough, my only recommendation is offering a gluten free or sourdough option as bloating definitely followed! The swimming pool was nice and clean, and although we had to wait for the sauna - it was very busy, we finally got in and enjoyed the burn. I enjoyed the full body scrub, although more time scrubbing I would have been grateful for. Still, I really enjoyed it. My sister loved her neck and shoulder massage and said it was just the right amount of firmness. Overall it was a realy great, relaxing day out. Thank you to the very helpful and pleasant staff. You were excellent!

Gary standley

2025-08-13

Google

Everything meet my expectations and loved every minute would highly recommend ❤️

Eleanor Donnelly

2025-06-29

Google

Amazing Relaxing Spa Day!!!
I went on a Spa Day with my Aunt. It was my first timing having a Spa and I would recommend to all. Our treatments consisted of a Elemis Facial, Back, Feet and Shoulder Massage. I had an amazing Spa/massage therapist who was the best and gave me a relaxing and much needed massage! Definitely would come again.

Emma Xx

2025-05-14

Google

Had a lovely massage with one of the girls in the spa but didn’t manage to catch her name! She was so friendly and polite, the treatment was fab. Would definitely recommend x

Mr Bob

2025-05-05

Google

I definitely do not recommend. My experience with Bannatyne was very disappointing. The website did not work properly – I tried multiple times to redeem a valid voucher within the expiry period, but the system didn’t recognize it.

I sent a detailed message explaining the issue, but no one ever responded. The only reply I received was to a booking request, and it arrived after the voucher had already expired – simply stating that the voucher was no longer valid.

Even though I tried to resolve everything on time, I was completely ignored. There was no responsibility taken, no attempt to help – just a dismissive response as if the problem wasn’t their concern.

Customer service is terrible. I won’t be returning and do not recommend Bannatyne to anyone.

Sophia Smith

2025-04-19

Google

I came here with a friend, we did the 'MMMM...Massage! - April Promo Spa Day for 2' costing £106. The messages themselves were lovely and our total treatment time was around 50 minutes. The lava shell massage was really good. My only issue is that the entire time all we could hear was a male voice taking really loudly. It turned out to be the male hairdresser next door. At one point I did mention this to the lady doing my massage and they asked him to be quieter but it didn't make a difference. To be honest, it's hard to relax and unwind when you can hear someone talking like that. The relaxation room was also quite cold which made it difficult to actually relax. Other than that, the café food was nice and the spa facilities (gym, jacuzzi, sauna and steam room) were lovely.

Liberty Walton

2025-04-13

Google

I had a spa treatment done by the lovely Lara! She was very welcoming and accommodating. Left feeling very relaxed and less tense so thank you so much !

Also, the lady at the front desk was very friendly and helpful.

All around a great experience - would definitely recommend and would go again !

Liudmyla Zamazan

2025-03-03

Google

What I understood during my first visit to this spa complex. First, I probably should have gone to the gym, then to the pool, and then to the massage. But I went to the pool and I felt cool in this small place and the water in the pool was cool. I warmed up in the saunas and steam rooms, which were great. I also liked the small bubbling pool, but many people claimed it because it was the only one that worked, the second was closed. Oh, yeah, what massage you ask?! And you should always do a massage if you have such an opportunity, it is necessary for the body and very important. I recommend first a massage with bamboo sticks, and then a facial massage and a relaxing massage with hot stones, and go home to sleep 😜 And your body will thank you very much!!! I recommend! 💋❤️💋