Superdrug

lulu'ah h

2026-01-03

Google

Great shop, very helpful staff. I like the big variety of products.

K

2025-10-18

Google

Shocking Service and Poorly Trained Staff!

I honestly can’t believe how stressful this whole experience was. I went in to get my second lobe piercings (a pair) for £52 with 20% off (offer number 13) and was told it included a free aftercare health care solution — which sounded great at first.

The piercing itself went fine, but at checkout everything went downhill. I was charged for the “free” aftercare solution, and the piercing price didn’t make sense at all — they’d put it through as single piercings instead of a pair, and lied saying the 20% discount had been added when it clearly hadn’t. Because of all these mistakes, I was overcharged and had to wait for a refund on money that never should’ve been taken.

It got to the point where I had to bring my carer in to help me sort it all out, because the situation was getting ridiculous. I ended up having to return three separate times just to fix their errors — and on the third visit, I even had to go back just to collect the free health care solution bottle that should’ve been given to me at the start.

To make things worse, one of the staff members told me “don’t be shouting” when I was calmly explaining their mistake — completely out of order and unprofessional. The piercer also didn’t seem confident or trained properly, constantly asking other staff where things were and how to set up the piercing gun.

I’m still waiting for my refund, and I left feeling angry, embarrassed, and extremely disappointed. For such a big company like Superdrug, this was honestly shocking service from start to finish — I wouldn’t recommend this store to anyone.

Ellenab123 Xxx

2025-07-09

Google

Went into Superdrug to buy some more perfume, bought my favourite perfume that I have been buying for years, the Versace noir.
When I was as buying it the lady serving me pulled the 50ml bottle and scanned it which the price came out to be £121 which I said politely that I wasn’t prepared to pay that price for perfume and to just sell me the bottle that cost in the £50 margin which I’ve always spent before.
The lady agrees and then realises that the perfume bottle was priced wrongly which the manager Hayley was called about the pricing.
This I didn’t make any fuss about the pricing and this was brought up purely by the staff member serving me.
However they were kind enough to sell me the 50ml bottle for £59.
Unfortunately when I got home and opened it to spray only the once before I went out, the smell was completely different to usual which got me suspicious.
I then compared it to the bottle of my old perfume I hadn’t thrown out yet.
This is where I noticed that the smell again was completely different to the one I had bout that day from the Superdrug store, the font on the bottle was also very different which I did my research on the font of the bottle to see if it had recently change… which had not, this made me believe the product was a fake, thinking that this may have just made its way into the Superdrug store on accident i intended to take it back the next day.
The following morning I approached the counter at Superdrug on Wheatley hall road where I had made the purchase with the bottle I had bought with the receipt, and the old bottle for reference.
I explained my concerns to the lady at the desk again who brought out her manager, again being Hayley who had served me the day before.
I explained the situation to her and simply wanted to exchange the bottle or refund it to my card whichever was easier.
She looked and acted fed up that I was there politely expressing my concerns and feeling about an expensive bottle of perfume I had bought for years.
She asked questions in quite an abrupt manner, explaining that she couldn’t do anything without the box, she also held me to the fact that there was nothing wrong with the product and that she’d given it to me for half the price the previous day, which no offence wasn’t my issue that was an issue in store that they had priced there products wrongly and she chose to give that product for the price it had underneath the bottle which was £59.
She then told me to contact the manufacturer Versace.
I then walked off saying I would bring the box back, I only caught part of the conversation as I walked back but she had said something on the line of “just because she doesn’t like the smell of it” which is extremely unprofessional and rude of a supervisor, this interaction made me extremely uncomfortable so I decided to bring the product back with the box and receipt with my dad as I was uncomfortable with how the lady had handle the situation.
We both did some research online about policy’s of perfume returns, definitions of faulty products and the laws of the customer rights act of 2015.
When we returned we were greeted by a different lady who expressed her concerns about the product being opened and used, however I explained I’d done some research with perfume return policy’s and the product being returned as faulty can be used with minimal usage which I had done as I had only sprayed it the once, I had the original packaging, I had the receipt so a refund should have be offered.
However the manager was called again, clearly recognising that it was me and told the young girl to tell me she couldn’t do anything and that the perfume was fine which anyone with eyes can see the changes of product packaging and the smell was significantly different.
No refund was given, other methods of refunding money are in place and I will not be returning to that store again.
The photo I have attached are the perfume bottles.
The bottle on the left is the bottle purchased from Superdrug and the bottle on the right is the old bottle, clear difference there.

Debbie Ryde

2025-05-31

Google

Why have on your website 'open - closes 8pm for me to drive over here and you close at 6pm ! Maybe update your website !

Christine Glasby

2025-04-19

Google

Had a click & collect order. There was no one in the shop, but apparently staff were too busy to help or find the order. Took about 30 minutes to collect my order.

Simon Jakab

2024-12-21

Google

Opening hours must be wrong here. I got there today at 19:45 and the shop was meant to close at 20:00. It was already closed and looked abandoned.

Olivi Ran

2024-11-30

Google

Please don't use eyebrow waxing service. They will make you look awful. Get rid of that's makes will take another few weeks. And its expensive as well. Won't be back again .👎

sweet panda

2024-11-08

Google

I went yesterday to shopping very good customer service name of the staff is Jasneet very kind and helpful

Lauren Melville

2024-10-15

Google

Had a lovely experience this morning, Nicki really went out of her way to help choose the best products for me and offer friendly advice. I was then served by Jade at the till who was also very friendly 😀

laura hardy

2024-10-08

Google

My 2 daughters went on Sunday to have their nose peirced. My oldest went 1st. The lady marked it up and my daughter asked if the peircing could be moved forward slightly. This was refused and peircer went ahead. My second daughter backed out because of this. She received alot of pressure to get it done but my daughter stood her ground. We was told we still had to pay for this as the box had now been opened. All in all it wasn't a pleasant experience I would avoid and go to a professional like we had to the following day. My oldest daughter had to get her nose re-peirced as it wasn't in the correct place.

Jaswinder Brar

2024-10-01

Google

They don't care about the customer. The manager is not going to listen your problem and they will ask you to leave so disrespectful. Their staff is good but manager is rude they don't care about anything.

The Adetutu

2024-09-22

Google

Great place and good staff