Medusa622

Ksenija Sergejeva

2026-04-29

Google

I honestly don’t understand how this salon operates. They don’t answer phone calls, and they don’t reply to messages either. And it’s not just a one-time issue — this happens every single time.

Just to make an appointment, I have to spend 2–3 hours calling repeatedly, hoping someone will finally pick up. In the end, I even have to send my driver to the salon in person just to get booked.

The staff member only comes out and responds when she is called — from a back room. It’s very strange and extremely inconvenient for clients.

I believe the owner of this salon needs to seriously reconsider how things are managed and hire a competent receptionist. Even if it’s difficult to find the right person, it’s clearly necessary, because the current booking system simply doesn’t work. For example, it’s not possible to properly book a manicure and pedicure at the same time, which creates additional problems.

It’s very disappointing that nothing has changed over the course of an entire year. Finding a good receptionist shouldn’t be this difficult, yet this issue keeps happening again and again.

Shani Ehrlich

2026-02-27

Google

They have the WORST customer service I only go for the nail tech lady but they seriously just cancel appointments with no valid reason and they don’t know how to handle customers with professionalism

Natalia

2026-01-12

Google

Did a full body laser hair removal and it was one of the worst I’ve ever had done in my life - I’ve been getting it done for the past 2 years using the same machine. I’m literally completely hairy now and I’m traveling so no chance to find another place in the mountains. Not sure if the technician even knew what she was doing. They have a very good equipment Candela GentleMax Pro but what a waste of money.

Sofia Lavrekhina

2025-12-04

Google

I had an amazing experience at Medusa! The staff are professional, friendly, and attentive. The salon itself is clean, modern, and very welcoming. I got scalp treatment and hair cut, and the results exceeded my expectations. I especially appreciated how the stylist listened to exactly what I wanted and offered helpful suggestions. Highly recommend this place to anyone looking for top-notch beauty services!

Sasha12

2025-10-29

Google

The best salon on London, i had an amazing experience last Saturday with professional nail technician and very welcoming girl administrator. Will come back 100%

Azal Karim

2025-10-23

Google

Very happy customer over 2 years now.
Best nail salon in London!

evita theodorou

2025-10-16

Google

Very nice nail artists, nice Russian manicure, and good hair salon.

Anastasia Kuskova

2025-10-08

Google

Poor service, online bookings are not up to date with reality. Traveled 25min to get here just to learn that “hair stylists isn’t in now”.

Little Squid

2025-09-25

Google

Avoid at all costs!!
Horrible snobby owners who look down on everyone unless you are mega rich

S Liu

2025-08-19

Google

这里收费有很多隐藏费用，付款时一定要小心检查！如果你给朋友一起同时预约，他们会偷偷加入15磅，卸甲会付30磅！但是在付款之前都不会告诉你！即使他们接受了错误，还是会表面答应你，但还是会在最后结算时偷偷算回原价，害我要多走一次要退款。黑心商家！

Natali_ Ray

2025-08-13

Google

I would like to express my extreme dissatisfaction with the behavior of your salon’s administrator. From what I can tell, she has been working there for many years, yet her attitude toward clients creates a negative atmosphere and damages the overall impression of the salon, even when the technical work of the specialists is excellent.

The administrator’s behavior is unacceptable for a customer service environment:
• She communicates in an overly casual and borderline rude manner, as if speaking to a friend rather than a client.
• She shows no respect or attentiveness, which one would expect when paying for a professional service.
• She gives the impression that the client is a burden rather than a valued guest.

I also want to highlight the situation with my appointment being rescheduled. My booking was for 6:00 PM. On the same day, at around 9:00 AM, I saw that it had been moved to 5:30 PM and then back to 6:00 PM. I assumed it was a system error. However, later I received a WhatsApp message from the administrator in a completely unprofessional tone, as if addressing a friend:
“Hey, hi, your appointment is today at 5, ”

As a result, despite an excellent manicure, my visit left me feeling frustrated and disappointed

Ange

2025-08-06

Google

I’ve been a loyal client of this salon for over three years, but my recent experience has been incredibly disappointing.

I had to postpone an appointment due to a medical emergency and informed them in the morning, even though my slot wasn’t until 5:30pm. They had previously mentioned having a waiting list, so I thought this would be enough notice. Still, I was told my deposit would be forfeited even though I was requesting a change in date not a cancellation. When I explained my situation, I was met with a cold “it’s our policy” response, with no empathy or flexibility.

I rebooked and paid another deposit for a simple soak-off, but ironically they moved the appointment multiple times without notifying me. I’ve always been flexible when they needed to make changes, but that same courtesy wasn’t extended to me.

I’m really disappointed by how poorly I was treated despite years of loyalty. I’ll be finding a salon that actually values its clients and not just money.