Cloud9 Beauty

Alba Miquel

2026-05-11

Google

I have been a client for years, until today. I booked an appointment for a pedicure and when I arrived, they told me my appointment time was 12.30pm and not 13.30pm. When I said to him that was impossible as I requested 1.30pm, he said I can’t see you now, you can come back later. Not an apology from his side after making a mistake booking my appointment. I been a loyal customer for years but I won’t be coming back. Everyone can make a mistake booking an appointment but when you know the client, the minimum you can do is to apology and find a solution. I think for the price that you guys charge, you should be more friendly.

Jana De

2026-05-05

Google

This is a lovely salon and I highly recommend! I have been coming to them for about 5 years. The service and staff are excellent and I have never come out with nails I am unhappy with.

I am an artist and work with my hands all the time and I never feel judged if I have paint stuck in my nails and they manage to make my hands look beautiful every time.
I feel welcome every time I come into the salon and it's my moment of calm every two weeks.
Thank you, I really enjoy my experience every time.

Thuria Abduljhbar

2026-04-12

Google

Rude staff

R J

2026-04-04

Google

I went here on a Sunday and it was peeling off completely by Wednesday. I called and they redid my nails the next Friday, and the last image is one day after having them redone.

Toàn Trịnh

2026-03-31

Google

excellent

Teresa Mollett

2026-03-29

Google

I pre-booked an appointment for a pedicure with shellac and an infill for my acrylic nails, also with shellac. I’ve been coming here for quite some time and have always had a great experience—the nail technician I usually see is attentive, thorough, and I always leave feeling really happy.
Unfortunately, this visit was very disappointing as I was assigned a different technician. My pedicure felt extremely rushed from start to finish. My cuticles weren’t properly pushed back or trimmed, and I had to specifically ask for the blade to be used to remove hard skin. Even then, it was done so quickly that very little was actually removed.
It was especially noticeable as the technician next to me—who I’ve had before—was taking her time and carrying out all the steps I would normally expect. The shellac application also felt rushed, and the overall finish wasn’t up to the usual standard.
The whole experience felt careless and unenjoyable, and I left very unhappy with the result. In fact, I’ve had to redo parts of the pedicure myself at home, which is really frustrating.
To add to this, a client who arrived before me was still receiving her treatment after I had finished, which really highlighted how rushed my appointment was. The technician gave the impression that she didn’t want to be there or wasn’t interested in providing a good service.
This is the first time I’ve had such a poor experience here, which makes it even more disappointing given how much I’ve enjoyed my previous visits

Megan Collins

2026-03-25

Google

Really lovely experience at Cloud 9. Three of us had pedicures together. Fab pampering experience and the pedicure has lasted and lasted.

Aron N

2026-03-18

Google

Dear Cloud9 Beauty at SE1,

I am writing to express my disappointment and frustration regarding the service I recently received from one of your beauty technicians.

As a loyal customer of over seven years, I have always valued the professionalism, attention to detail, and quality of service your salon provides. However, during my recent visit, I found the experience to be far below the standard I have come to expect.

While carrying out my treatment, the technician spent a significant amount of time on a personal phone call. I found this to be highly unprofessional, as it affected both the level of attention given to my treatment and the overall customer experience. When I am spending a considerable amount of money as a regular client, I expect full focus and care.

I believe this matter should be addressed, as clients deserve a professional environment where staff are attentive, focused, and respectful. Personal calls and distractions during treatments are not acceptable.

I hope you will take this feedback seriously and ensure that staff maintain the standards your long-term customers expect. (Angelica of SE1)

elena caviola

2026-02-28

Google

I went to Cloud9 Beauty for the first time last Monday and left the shop very satisfied. The beautician who did my nails was very professional and met my expectations. I booked a shellac manicure (natural colour) and received exactly what I expected. I will definitely go back for another appointment.

Aanchal Chaturvedi

2026-02-11

Google

I have previously left them a 5 star review but today was very very disappointing. Not sure why the staff was extremely rude, my nail shape has been totally changed by the technician and when I complimented her nails and asked what they were, she said “we can’t do this here” and was then reminded by her colleague to say that her nails will cost £10 extra. I think it’s extremely rude to dismiss a customer when they are curious. It doesn’t take much effort to say that they could do a finish at an extra cost. Also my technician was super impolite. I used to really like going here and I am sure it was rated much higher in the past but having experienced the rude behaviour and declined quality, the 3.7 rating makes sense. I even rang to make sure I booked the right treatment and didn’t go to a third party website to book, but I got no consideration as a customer and that is very disappointing.

Bianca S

2025-12-22

Google

Been going here for years but over the last 12 months the quality has really dropped I will need to find somewhere else to go. Shellac nails are inconsistent - sometimes good sometimes they chip away immediately. They also damaged my nails quite badly when removing. The worst experiences are with normal polish manicures that over the last 2 times I did them I had to redo myself within less than a day because of polish chipping away. See photo of nails 20 hours after manicure and I have not done anything (no cleaning house, no exercise etc).

Amarindi C

2025-11-16

Google

Really rude customer service