Name: Crown Nails & Spa
Address: Crown Nails & Spa, 84 High St, Musselburgh EH21 7BX, Musselburgh, East Lothian, EH21 7BX, GB
Telephone: +447554882558

SS

S S

2026-05-18

Google

AVOID! Wish I could give 0 stars. I walked in with perfectly healthy nails and asked just for my cuticles to be tidied up and ended up leaving with a deep cut on one of my fingers and all my nails were scratched up for absolutely no reason (I had 0 products on my nails that needed to be removed). Avoid

Owner Response:

Hi ss.
We’re very sorry to hear about your experience.This is not the standard of service we aim to provide
Please contact us privately or visit the salon so we can better understand what happened and make things right for you
We truly value your feedback and hope to regain your trust
Thanks

PM

Paige Meikle

2026-05-17

Google

Best nail spa in East Lothian. This has been my go to for about 2-3 years. I’ve never had any issues, and the staff are lovely. The prices are fair and the environment is so friendly. They also use good quality products, so my acrylics stay on for absolutely ages and I never have any breakages or problems.

HC

hannah carter

2026-04-30

Google

i love this place highly recommend!!

JK

Julie Knight

2026-04-23

Google

Would highly recommend Crown Nails & Spa. Loyal customer and I come here any time I need my nails done

AM

Ashley Manning

2026-04-22

Google

Best nail salon 💅 wouldn’t go anywhere else always do what I want thank you 🙏 ❤️

Owner Response:

Thank you for choosing Crown Nails & Spa 🌸
We always put your satisfaction first – from nail shape to fine details and long-lasting results.
If you’re looking for nails that are clean, precise, and never rushed, come try us once – you’ll see why so many clients return 💅✨
📍 84 High Street, Musselburgh
👉 Walk-ins welcome | Book now to avoid waiting

S

2026-03-02

Google

AWFUL EXPERIENCE, , My First and last time Visiting This shop ,
1) when entering 1 guy English was so bad the customer had to Tell me what he was saying,then when I stated I wanted biab infill he repeatedly stated Better you get New set every 4 week's take off and put on ,after 3rd time of me repeating and his customer explaining it's biab he told me ok take a seat.
2) girl who I sat next to then told me I'd have a long wait as she had been waiting 30 mins and Still not been taken ( she resulted just letting her partner get his feet done as had been so long)
3) 45 minutes later I got taken a d explained what I wanted and showed him the pictures,he hesitated for several minutes then Said ok
4) I explained I needed thicker layer of biab due to My needs for work,he didn't listen and grinded my biab do thin
I explained Once again But still he didn't bother,the lady sitting to the right hand side of me had asked for the exact same thing and her assistant did nt listen Either
I then got asked to move seat and told Another man would Now deal with me as This guy spoke little English and didn't understand me
So I waited another 15 minutes for the manager to complete his customers nails
5) after explaining to the manager About needing a 2nd layer of biab he refused stating my nails were fine and once nail polish was on all would be fine
6) I showed him a photo of the design and he stated ok fine no problem so I presumed he could carry out no problem
How wrong I was ,I had to ask him to put 2nd layer of gold on as it was hardly visible, still it didn't resemble the photo of style required ,all nails ended up being various size, wrong colour was Used for 1 of my nail and it was Such poor quality
7) I was so fed up and angry with everything I just wanted to leave
Do I went to the till point to pay and the manager hesitated about what to charge me he then. Spoke with 2 of his employees and after they all finished conversation he then stated the cost to be £42
If you look below I'm sure you will agree that there is a significant difference and quality between what I'd requested compared to what I was given

Owner Response:

Thank you for your feedback. We are sorry that your experience did not meet expectations. However, we always aim to deliver professional service and clear communication with every client.
We understand there may have been some miscommunication during your visit, and we take responsibility for not achieving the result you expected.
To resolve this properly, we are happy to invite you back to fix or redo your nails. This will be done carefully based on your original request.
At the same time, we kindly ask that all details are clearly agreed before we start, and that you confirm you are satisfied with the result before proceeding to payment. This helps ensure everything is fair and transparent for both sides.
We value our customers but also maintain our service standards. We hope you can give us the opportunity to correct this and leave with a result you are happy with.
Please let us know a suitable time to arrange your revisit.
Kind regards,

CW

Caitlin Walker

2026-01-15

Google

this is the 2nd time i’ve been so happy with my nails! i so recommend this place.

staff are so friendly!!
staff have conversations with you which i love!!

sometimes when you go and get your nails done you feel awkward or even uncomfortable. crown nails and spa are so welcoming i settled in right away.

i’ll definitely be back!!

Owner Response:

Thank you for choosing Crown Nails & Spa 🌸
We always put your satisfaction first – from nail shape to fine details and long-lasting results.
If you’re looking for nails that are clean, precise, and never rushed, come try us once – you’ll see why so many clients return 💅✨
📍 84 High Street, Musselburgh
👉 Walk-ins welcome | Book now to avoid waiting

JR

Jasmine Robertson

2025-12-17

Google

Very good service, nice people really satisfied :)

Owner Response:

Thank you for choosing our nail service and giving us a 5-star rating! We are happy to know that you are satisfied with our service. Our team always strives to provide the best service to meet the needs of our customers.

We thank you for your trust and support. We hope to have the opportunity to serve you again in the future.

Best regards,
crown nails & spa

JM

Jessica Mclellan

2025-11-19

Google

Very friendly staff, really great service and nail design was perfect!!

Owner Response:

Thank you for choosing our nail service and giving us a 5-star rating! We are happy to know that you are satisfied with our service. Our team always strives to provide the best service to meet the needs of our customers.

We thank you for your trust and support. We hope to have the opportunity to serve you again in the future.

Best regards,
crown nails & spa

MM

Marlene MacDonald

2025-11-02

Google

I booked online for acrylics without colour peice advertised at £28 . Got my nails done and went to pay , I was charged £37 ,. Service was not what I asked for.

Owner Response:

"We apologize for the negative experience you had at our salon. I am sorry that the pricing was incorrect and the service did not meet your expectations.

We always strive to provide the best service and transparent pricing. However, there may have been a mistake in this case.

We would like to invite you back to our salon so that we can provide the service again and ensure that you are satisfied. We would also like to investigate this mistake to avoid it happening in the future.

Please contact us by phone or email so that we can resolve this issue. Thank you for your feedback and we hope to have the opportunity to serve you better in the future.

Best regards,
Crown nails spa

ES

evelyn stables

2025-10-26

Google

Had my nails done bu Lucas and they are amazing I’m so happy with them , I would recommend them 💯

Owner Response:

Thank you for choosing our nail service and giving us a 5-star rating! We are happy to know that you are satisfied with our service. Our team always strives to provide the best service to meet the needs of our customers.

We thank you for your trust and support. We hope to have the opportunity to serve you again in the future.

Best regards,
crown nails & spa

LT

Lynda Tait

2025-07-29

Google

Luca was lovely and did a great job on my nails. Highly recommend.

Owner Response:

Thank you for choosing our nail service and giving us a 5-star rating! We are happy to know that you are satisfied with our service. Our team always strives to provide the best service to meet the needs of our customers.

We thank you for your trust and support. We hope to have the opportunity to serve you again in the future.

Best regards,
crown nails & spa

Crown Nails & Spa

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