The Nails Ex

Sabrina Rodrigues

2025-09-13

Google

I’ve given this nail salon two tries now, and unfortunately I won’t be returning.

The first time I went as a walk-in, I waited over an hour before being seen, which I understood since I didn’t have an appointment. But no one gave me a rough time estimate of when I would be seen. This time, I walked in again and was seen fairly quickly. However, they started soaking off my old gel nails, took of the first hand but then left the clips on one hand for over half an hour while serving four other people, and only later did someone else finish the removal. The actual manicure was rushed — finished in about 20 minutes.

For £30, I would expect a full service including cuticle care and neat finishing. Instead, they used an electric file across my cuticles, which actually cut me. I asked for shorter nails, but they were kept longer than I wanted, and I wasn’t happy with the shape either. I ended up reshaping them at home myself.

The salon seems focused on getting through as many clients as possible, which compromises quality. While their prices are fairly high, the results don’t match. For a similar price, I’d recommend booking a private nail artist through Fresha, where you’ll get more attention to detail and a better experience.

I personally wouldn’t return, even as a last resort — I’d rather do my nails myself.

Alexandra Garrad

2025-09-01

Google

Good value. Lovely service. Fantastic job on my feet and hands.

Goldee Digney

2025-08-22

Google

Went here today for the first and last time. Unkowningly I got the whole works when I was just wanted my nails painted on my feet, cost almost 50 and I have paint on my skin? Not the worst part though. I then moved to the table to get acrylics done to which took an hour and a half without nail polish. I left after they did the acrylic because the lady doing them would not give me the shape I wanted. I asked twice and she told me it was not almond, I showed a picture of what I wanted and I barely even got what I asked for in the end. The worst part is she was speaking in her own language about me the whole time I assume because the shape I wanted was not almond to her. No one responded to her saying these things so I believe she was just ranting and bitching assuming I could not understand. I have left with crooked nails despite this taking a very long time. I am not good with conflict and every time I asked for a change she would pull a face at me and huff and puff. It’s not nice to be treated like that and I had not treated her in any way to receive such treatment. I now have to go elsewhere to get my nails real done because some of my fingers are literally throbbing and are painful. I’m not good with conflict so I paid and left but I feel so let down as I have never been treated this way before getting my nails done.

Edit: This is full context. I know what I booked in for, I am not forgetful or stupid. The execution of the services from your salon I would not be proud of and that is what I am unhappy with. Went to another salon the next day and they did an amazing job without attitude.

Lee Mynott

2025-08-15

Google

I have been going to The Nails Ex in Sawston for over 2 years and would not go anywhere else now. I have recommended friends and family as well. All the nail technicians are highly trained and superbly efficient. I always get a lovely, friendly welcome, and I find the whole experience so relaxing. I would recommend this nail bar over any other I've been to in the past.

Rachel

2025-07-31

Google

I am so disappointed in this place i have been coming here for years every 3 weeks and the last few months this place has really gone down hill. The customer service is questionable at the best of times but lately has been really bad. They are getting very greedy with accepting walk ins and just booking lots of people in at the same time. Their work standard has gone down too and we always get cut and uneven nails but for convenience we alwaya went here. I always book and don't mind if I'm waiting 10-15 mins but today I rang up at 9am booked me and my mother in law at 2pm I wanted 3pm but they told me 2pm is better because they are busy so I agreed. I went to my appointment and was left waiting almost an hour by that time my mother in law had been done and I was feeling very anxious and overwhelmed so left without having them done. I am disabled and have various health conditions meaning having my nails done is a true treat for myself and I feel very upset and disappointed. I won't be returning now and neither will my mother in law.

Amy

2025-07-28

Google

I am now attending this nail bar regularly since Nina has started doing my nails. She is fabulous and does my nails just as I like. I had a pedicure with gel and nail extensions with gel at my last visit and all done perfectly. The other staff look good too but haven’t yet experienced. Thank you!

Becky Green

2025-07-26

Google

Visited this salon for the first time yesterday and it was great!
I had BIAB french tip nails done for a wedding in France next week and I love them.
A lovely lady sat me down and selected the colour for me. And then Andy (the manager) then did my biab.
Overall, great experience and the whole team were very welcoming!

Isla Cowling

2025-07-25

Google

very lovley, friendly staff. Loads of colours to choose from can do requested styles and nail art. Very nice pedicure with comfy massage chair!

Emily Van

2025-07-25

Google

Exactly like the picture , amazing!

Lengwe Sinkala

2025-07-25

Google

I always receive excellent service. Hannah is lovely and always takes good care of me.

Jade

2025-07-25

Google

Cannot recommend these guys enough! Not only are the nails and services incredible they are extremely friendly and welcoming! My nails are always a 10/10 and will always follow my pictures I take in! Cannot fault at all!!!

Miia Miia

2025-07-24

Google

My nails hurt and cuticles are ruined.The flower i asked for is not what they did. Online it said it was 33£ without the flower but they said it was 43£.The silver glitter is falling off right away. Can only pay with cash really bad experience.